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Doctorlink
,
Beaconsfield, Buckinghamshire
Application Support Advisor
Overview
Job Description
About Doctorlink DoctorLink is on a mission to simplify the path to better healthcare. Our vision is to become the worlds most trusted route to health and wellbeing for over 500 million people. DoctorLink is addressing the challenges faced by healthcare providers in todays ever more demanding landscape. Our technology is enabling healthcare providers across the globe to transform the services they offer patients and deliver quality care more effectively and efficiently. We are backed by Eight Roads, the VC arm of Fidelity, and are led by a team of clinical, healthcare and technology professionals who deeply understand the challenges that the healthcare sector faces and how they can be addressed with new technology. The opportunity We are looking for an Application Support Advisor to provide an excellent customer and user support experience to our client base. The role were looking to fill is a fantastic opportunity for someone who is passionate about delivering excellent customer service and the potential for new technology to transform how healthcare is delivered and the improvement it can make to patients and their wellbeing. You will be pivotal in supporting customers and users of Doctorlinks range of software products. Delivering effective capture, triage, escalation or resolution, where appropriate, of issues. This is a fantastic opportunity to shake up the healthcare sector in the UK and the world. Our team made up of smart, ambitious, yet humble experts in technology and healthcare is growing rapidly. With significant backing from one of the most respected investment firms, we are tackling one of the biggest challenges of the 21st century. Every day you will help build a better future and make a difference that will impact people today as well as improve the health & wellbeing of future generations. Your role and responsibilities: * Youll be the first point of contact for all things support for Doctorlinks customers and users * Triaging all incoming contact across all mediums (calls, emails and web form submissions etc) and directing to the appropriate departments (clinical, governance, product, information governance, data, technical) * Resolve technical queries or escalate where appropriate * Utilising and suggesting improvements on the workflows, SOPs and response library * Delivering informed, standardised support Requirements Your skills and experience: * Experience supporting users of SaaS products * Experience with a ticketing system such as Zendesk and Jira * Preferably experience in both landline and remote, cloud-based phone systems * Excellent customer service * A solutions-focused, proactive and intuitive approach * Fast-learning, technically proficient and good attention to detail * Pragmatic and clear communication skills Where do I sign up? If you want to be part of something special and join a nimble, well-funded, pre-IPO, talented team, using the latest tech to develop solutions that make a real difference to peoples lives, then we want to hear from you. Apply on the link above, and youll hear from us soon. Benefits An excellent compensation package including : * Competitive salary * a healthcare cash-plan, * 5% pension contribution * 10% bonus potential * Personalised mentoring and career progression * Life assurance * 25 days leave * An employee discount platform * And of course all the usual free food and drink! Some extra info thats important to us: We welcome applications from all sections of the community as an Equal Opportunities employer which means were ready to make any reasonable adjustments at any stage of the recruitment process should you need it, please just let us know.