Assistant Manager

Senior Assistant Manager The Welldiggers is changing - We need a real game changer In these unprecedented times, all we know is changing, the way we serve our guests and the demands on our teams. The game that is hospitality is changing. We need a Senior Assistant Manager who is at the top of their game and ready to change swiftly with the times. We need them to help us take the lead in the game. If it sounds like you. Get in touch. The Welldiggers Arms is changing, be part of the Family. To support our mission of to create a collection of iconic pubs and country inns, celebrating the best of British and supporting our local heroes with all things food. Overview of the role To take a lead in the day to day food and drink operations ensuring that our customers and team are delighted, budgets are achieved, and company policies and procedures are adhered to. Closely supporting your landlord or general manager you will continue learning and being exposed to financial and operational planning for your site, driving excellence in all you do. People • To manage matters quickly and effectively when things aren't going to plan. • Be a role model to your team and ensure punctuality and perfect presentation every chef, every time. • Be the owner of the training plan within the team, ensuring your team have the tools and the skills to do the job expected. • To champion the culture and reward initiatives within the pub to drive optimal team engagement. • To champion the cohesion between front of house, bar and back of house operations to ensure teamwork, communication and food and drink knowledge is shared. • To identify recruitment needs and involve yourself in the recruitment and new starter process Operational (magic) • To ensure that all guests receive exceptional customer service. ..... • To control payroll and departmental operating costs in line with forecasted business demands. • To be present at during key service times and events relative to the needs of your site. • To ensure that any problems or complaints are dealt with efficiently and if an immediate solution is unobtainable to ensure a full hand over to the relevant person as soon as possible. • To ensure that all incidents that occur whilst you are on duty are recorded in the correct manner i.e. fire, accidents, complaints. • Ensure all tasks are performed to the highest standards and setting goals to exceed customer expectations. • Be up to date with and share current product knowledge about all customer products and services available within the operation. • Billing/till procedures for all areas under your authority must be carefully monitored and administrated. • Ensure team members are alert to maximising department revenue through upselling and correct posting/revenue capture. Achieved through focused customer care. • To organise the correct storage, maintenance and cleanliness of equipment used by the department. • To ensure the smooth running of the bar maintaining a liquor control through correct accounting procedures and revenue capture. • To ensure up to date stock control of the products by adhering to par stock levels and balancing daily. • To ensure a comprehensive knowledge of liquor licensing laws for yourself and all members of your team. • To ensure restaurant and bar cleaning rotas are followed and all areas are fully prepared and ready for service. • Generate ideas to improve sales in the restaurant, lounge, and bar. • To drive service standards and coach others through exceptional Customer Journey training. • To comply with statutory and legal requirements for fire, health and safety, hygiene, licensing, and employment laws. Ensure that all members of the team are trained via the training calendar and meet the standards required by H&S audit. • To attend Health and Safety Meetings and carry out duties as required. • To ensure full procedural knowledge in the event of an emergency e.g. fire and to ensure that all actions are carried out within the company's health and safety policy. • To immediately report to the Maintenance department any hazards or defects. • To support the operational teams, drive performance across both financial and customer metrics at the pub. Money • To help the operational team in deciding and executing promotional and offers that support enhancing the customer experience and putting more cash in the till. • To hold accountability for the delivery of beverage cost, ensure the team understand the elements and drive costs in line with the objectives of the pub. • To hold accountability for payroll and productivity in the F&B areas, ensure effective rota management, attendance management of allocation of holidays in line with forecast. Growth • To engage with guests, monitor, act on feedback. To champion guest interaction and ensure they remain at the heart of everything we do. • To grow opportunities to engage with the neighbourhood and maximise PR opportunities available to the pub. • To support your partner/lan