Facilities Support Assistant - City Care Centre, Peterborough

We are looking for a permanent full time Facilities Support Assistant, to join our team at City Care Centre in Peterborough. You will lead many aspects of day to day facilities services to drive quality and performance standards to ensure we provide a customer focused, cost effective and efficient facilities support service to the NHS. Our people are working hard behind the scenes to provide safe, clean, well maintained environments for patients and their NHS colleagues during this challenging time. They are the #HiddenHeros and we need more of them. You will become part of a team who are passionate about supporting the NHS with excellent facilities management and ultimately patient care. Salary and benefits * £19,200-£27730 depending on skills and experience * You will be paid mileage for travelling to and from sites * Excellent holidays - 27 days plus public and bank holidays * Life assurance, income protection, personal accident cover and an employee assistance programme in addition to many other benefits. Where would you work? Your base will be City Care Centre, Thorpe Road, Peterborough PE3 6DB, UK, however most of our Facilities Support Assistants work in offices and larger sites however you could work in a wide range of NHS buildings, you would also need to travel and be flexible as you could support a wide geographic area of sites. What hours would you work? You will be working 37.5 hours per week, Monday to Friday, 8.30am-5.00pm (some flexible working in hours). What would you do? You will be supporting excellent facilities management and ultimately patient care. Some of the key roles and responsibilities include: * You will plan, coordinate and manage facilities services to exacting standards so that we provide a safe, clean environment for patient care * You will be liaising and communicating with our tenants (the NHS), site representatives and staff to support and update them on policies, procedures and systems, which will ensure the effective delivery of facilities * You will be proactive to monitor and audit the service provision as well as being the first point of contact for enquires and complaints * You will support projects and well as day to day essential services such as reception, security, maintenance, cleaning, catering and waste * You will manage people including recruitment, workforce and performance management, * You will use a wide range of different systems and tools such as procurement, finance, HR and facilities management systems. What experience and skills do you need? You do not need to have any experience within the NHS however you will need some experience in facilities management and have some transferable experience to be successful in this job for example: * You will have people management experience, ideally of operational front-line staff * You will have very good IT skills, being proficient in a range of packages and systems * You will have strong communication and customer service skills and excellent organisational skills whilst having a strong attention to detail - you will thrive in a policy led environment * You will have experience of managing budgets and financial records as well as auditing and managing policies and procedures- ideally within a similar regulatory or legislative environment. What are we looking for? * We are looking for people who have the right values and want to make a difference for NHS patients and staff by placing our customers at the heart of what we do * You will be open minded, test and pilot new ideas - you will have the courage to challenge the status quo * You will have a can-do attitude, be able to work things out - turning problems into solutions * You will flex with the business and challenge your own thinking- stepping into other people shoes * You will work with and through your team to take responsibility for delivery, failures and successes to get the best results * You will trust others to get on with the job and coach them to be successful, being a great team ambassador by bringing energy to everything you do. What do you need to think about before applying? * You will occasionally be exposed to distressing and emotional circumstances, environments and issues. Please carefully consider the duties and environment that you will work in, you will need to be highly resilient and able to deal with emotional and occasionally stressful situations that could be upsetting.