Product Manager - Family Finance

gohenry Ltd ,
London, Greater London
More Details

Overview

Job Description

gohenry is adding a high-profile role to its Product team, focusing on a new area of strategic growth for the business. As Product Manager - Family Finance, you will be responsible for the integration of third-party products into the gohenry mobile product to expand the offering to gohenry's 1,000,000+ paying subscribers and to generate a new revenue stream for the business. The product range will include, but will not be limited to: savings, insurance, loans, mortgages, utilities, family offers, and some non-financial products. Working with a "full-stack", cross-functional Product team, reporting to the Head of Product & Design, you will have the opportunity to influence, shape and deliver this key new aspect of the gohenry product. On a day-to-day basis, you will work closely with the Chief Commercial Officer (CCO) to prioritise, implement and measure the uptake and success of the third-party products. What you'll do Your key responsibilities will include, but will not be limited to: Customer insight & evangelist * Develop a deep understanding of our customers' needs, personas and sensibilities using direct communication, social feedback, analytics, market data, helpdesk and other sources of input * Be clear on which customer insights will help achieve the Family Finance objectives * Work with the Research team to gain a firsthand understanding of our customers * Be a voice of the customer within the business * Strive every day to ensure the product is more loved by customers than it was the day before Strategy and roadmap * Manage the Product Roadmap for Family Finance; work closely with the CCO to ensure that priorities, initiatives and roadmap are well-founded * Conceive and create exceptional ideas and solutions * Communicate and present the roadmap and achievements, backed by data, in the quarterly Product Board Implementation * Create minimum viable features quickly and then test and iterate towards the optimum solution, ensuring that regulatory and operational requirements are met * Project-manage the lifecycle of feature delivery * Work with the UX/UI designers to deliver an amazing customer experience * Create and document user stories and detailed functional specifications for rapid development * Work closely with developers and QA to drive high-quality delivery of the product * Perform user acceptance testing of new features * Continuously improve the delivery processes and tools/techniques used Roll-out * Work closely with the Marketing and CRM teams to create launch and ongoing marketing plans * Continually iterate, testing customer comms, notifications and outreach to drive adoption Measurement & continuous improvement * Define OKRs and success metrics, track progress and measure impact * Experiment continuously and improve measurable growth * Tune the Family Finance roadmap based on meaningful analysis of what is happening * Consistently evaluate our capabilities and approach against industry-leading standards What we're looking for * 5+ years as a Product Manager in a digital/mobile environment, with experience in integrating third-party products, ideally in fintech / Open Banking, or building out new financial product sign-up flows from scratch * Background in financial services and financial B2C technology * Interest in and understanding of Open Banking, ideally some experience in this area * Demonstrably strong technical grounding with the ability to input directly into the development process and specify requirements with precision, create Jira tickets, etc * Track record of being highly data-driven, using metrics to shape improvements to product and business performance - experience in SQL, Mixpanel, data tools is an advantage * Keen commercial awareness and enthusiasm for driving commercial as well as product metrics * Proven ability to take an idea through design, delivery and optimisation * Hugely customer-focused with a passion for great customer journeys * Experience in Agile practices and production of detailed user stories / functional specifications * Motivated self-starter who takes full ownership of and pride in their work * Results-oriented, with a strong sense of purpose and high integrity * Used to working successfully under tight project deadlines * Good leadership, internal collaboration, project management and communication skills * Strong team player, ability to work in cross-functional teams with marketing, design, engineering, operations and partners What we are offering * Competitive salary, working full-time hours * We support flexible and remote working * Free tea and coffee and loads of fruit * Workplace pension scheme * 25 days' paid holiday a year * Westfield Cash Health Plan * Westfield Surgery Plan after 3 years' service * Westfield Perks * Training opportunities to further develop your craft * Choose your own equipment About gohenry We're on a mission to make every kid good with money. Our goal? Create generations of independent, confident young adults, arm

People also viewed