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Lyvly
,
London, Greater London
Member Experience Associate - Community Champion
Overview
Job Description
Community is at the heart of what we do and therefore the experience we provide for our it, is one of the most important functions of the business. We will be growing fast over the next year, so you'll need to not only be able to handle, but relish, the pace and to be excited to grow with us. You'll be passionate about delivering world class experiences, have a strong vision for what great experience is and have the knowledge and background to follow and why not build processes and procedures to bring that vision to life. As a Community Champion you are the link between Lyvly and the Community. On a day to day basis you will be: * Building connections and relationships with members * Managing tickets connected with maintenance and building issues * Welcoming new members, and helping them through their Lyvly journey * Managing members leaving on a very positive note and building the alumni community * Ensuring the delivery of great experiences throughout the journey which will lead to member retention * Liaise with the in house Operations Team to address any issues / requests * You will be encouraging members' events, interactions and socialising. * Be active and visible within the community * Organising and attending house visits * Receiving member's feedback and creating action plans around it * Connecting members locally and across the wider community * Create opportunities for member's engagement and community expansion * Keeping members up to date of what is happening in their homes on a weekly basis Requirements As an ideal candidate you: * Have a proven successful customer experience background - you know and believe the customer is the heart of the company and the business and love building this into the product * Have an understanding of the rental market and issues within homes * You see and understand the importance of the 'little things' in people's lives * Are able to work as a team to manage all member communication to successfully resolve issues, connect with members and engage the community * Have exceptional listening, communication and organisational skills * Will go the extra mile and are happy to work overtime to get things done * Are calm under pressure and be able to adapt quickly to meet the needs of members in the community. * Have exceptional organisational skills and are able to juggle multiple tasks * You've got great written and oral communication skills, know where to put a comma, and are great at reading people's tone over email or phone. * Is available to work any of the 7 days of the week, and on a varied range of hours. Benefits About Lyvly We are building the world's first global shared living community. Lyvly is creating a place for young professionals across the world to feel at home. Communities in the 21st century have become fragmented and detached, and meaningful connections are difficult to make. The community is rooted in three simple principles: learning together, being together and doing together. To our members, we offer quality, modern homes, stress-free renting and the opportunity to create genuine connections at home, in their neighbourhood and across a city. Lyvly was founded by a team of experienced and passionate entrepreneurs, and is backed by Mosaic Ventures, a top tier venture capitalist firm. We've hit an exciting stage in our journey and are now looking for the next generation of people to join us as we scale to become a world leader in the shared living industry. To thrive in team Lyvly, you need to be excited by our mission and motivated by the desire to build something that will bring meaningful impact to people's lives. Benefits * Equity: everyone has a stake in the company. We believe the people who contribute to the company's success should be rewarded. * Unlimited leave: we want you to be refreshed and take ownership and responsibility for your time. * Flexible working: we care more about your output and the success of your team than where you are on a day to day basis: working from home is encouraged across teams. * Live with Lyvly: You have all the benefits of our members, including the ability to live in a subsidised Lyvly home. * Regular team socials: we end every week with a drink in our local pub, along with some of our members; you also have access to all the events that go on across the Lyvly community. * Pet friendly (and encouraged) office.