Product Features
Blog
Contact Us
Sign In
Fortinet
,
Reading, Berkshire
Order Management Specialist - UK
Overview
Job Description
Job Overview: Fortinet is looking for an Order Management Specialist in our Finance team.In this role, you'll ensure that all orders placed from around the world, are processed accurately and in a timely manner. You will work with Operations and Customers to ensure positive customer experience while driving order issues to closure. Job Responsibilities: Quality of Work * Validate order entry team's data input for accuracy * Ensure follow thru on all instructions communicated on the order and by customer directly Customer service to internal and external customers, which includes: * Research status on orders, contract, invoices, serial numbers, tracking #'s etc. * Coordinate product availability and work with shipping for logistic changes Manage the order * Ensure that booking criteria is met when reviewing customer purchase orders and all discounts are properly approved in accordance with company policies and procedures * Place orders on necessary holds, as appropriate. Work them to closure. * Collaboration with external customers, Sales, Export Compliance, Legal and Operations to ensure that order issues are resolved in a timely manner. Requirements: * A Bachelors Degree (or equivalent work experience and education) along with 3+ years' relevant work experience in Order Management or a related field. * Excellent English written and oral communication skills * Ability to accurately process high volume of transactions * Working in a fast-paced, growing company * Ability to be proactive and get things done with minimal supervision #LI - DW1