Keyworker (Supporting Young People)

We're looking for someone with professional experience of work with vulnerable young people to join us as a Keyworker / Coach. The core of the role is to work with a caseload of young adults (aged 16 to 30), coaching them in achieving agreed goals. The role also includes covering as part of a rota providing drop in support and interventions. You'll be joining a small staff team - there are around 20 of us all together, working in a range of roles. We're all passionate about the work that we do, and we're particularly suited to people who want to put something back and improve the lives of some of Doncaster's most vulnerable young people. Salary £20,375 to £21,616 Standard shifts are usually - Monday to Friday either 8am to 4pm or 3pm to 11pm - Saturday / Sunday 8am to 8pm, with time off during the week Evening, Bank Holiday and weekend work is a regular part of the job Shifts are normally notified a minimum of two weeks in advance. Job Purpose To provide support for clients at YMCA Doncaster's Supported Housing for young people aged 16 to 30. To take responsibility for client caseloads and their progress towards measurable outcomes, and to contribute to the overall running of the project as required. Main Responsibilities To take responsibility for a caseload of clients, using coaching techniques to contribute to the development of appropriate goals and ensuring that clients make appropriate progress. To take appropriate steps in ensuring engagement with the support provision, including taking action where a client is unable or unwilling to engage. To ensure that clients are fully aware of the range of services at YMCA Doncaster and are able and willing to engage as appropriate. To provide anecdotal and statistical information against a number of progress measures. To provide group learning sessions for clients with lifeskills and related topics. To refer to external agencies where needed. To work within clear Keeping In Touch requirements for ex-clients. To promote opportunities for clients to be involved in the design, delivery and continuous improvement of the service through a range of consultation and involvement methods. To participate in a varied rota contributing to the operation of a 24 hour, year round drop in provision for resident clients, including the provision of support with neighbour disputes, licence compliance, behavioural difficulties, finance and similar, and to ensure the appropriate formal measures are taken in relation to interventions. To work independently within set procedures, including procedures for proper recording of individual sessions, progress and outcomes for each client. To offer flexibility in both patterns of work and duties undertaken. To develop and maintain appropriately professional relationships with members, users and with other staff, and to maintain absolute confidentiality at all times. To represent the Association positively in all relationships, both internal and external. To work within the policies and procedures of YMCA Doncaster. Other reasonable duties as required from time to time by the Line Manager. Person Specification A sound educational background, with a minimum of 5 GCSEs at C or above, 5 O Levels at C or above or equivalent other qualifications. Able to use Microsoft Word to a high standard. Able to communicate effectively with young people and others, both verbally and in writing. Able to carry out monitoring patrols across indoor and outdoor areas including four floors and two stairways, and to deal with any issues arising as necessary. Experience of reacting appropriately in challenging situations. Experience of professional work with vulnerable young people and an ability to work in both group and one-to-one settings. An understanding of the issues that young people coming to the YMCA may face. Experience of working successfully in a performance-measured, outcomes focused way. Able to operate within set procedures. Experience of managing a complex and varied workload effectively and accurately without supervision. Experience of maintaining confidentiality and appropriate relationships, and a clear understanding of the importance of those. Able to work to the Ethos and Values of YMCA Doncaster and demonstrate how the role contributes. A flexible attitude to working hours, including the ability to work varied and unsociable hours, and a willingness to cover for other staff at very short notice. Able to work alone for extended periods of time and to be self-motivated. Able to represent the Association positively, professionally and with credibility.