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Numan
,
London, Greater London
Customer Experience Agent
Overview
Job Description
Numan provides medicine for men and knowledge for everyone. We're building a platform that gives men direct access to medical professionals, pharmaceutical products and the knowledge so they can make informed decisions about their health. Our ambitions are big; we're working with top-tier investors to achieve them and we're building a team to surpass them. We're hiring a Customer Service Agent as our customer base is expanding so is our Customer Service Team! * Maintaining an excellent level of customer care. * Dealing with a high volume of incoming calls and emails. * Answering customer queries and resolving any complaints. * Assisting our Pharmacy team with queries regarding our patients. * Monitoring our social media and responding to comments,questions and complaints * Working closely with, and assisting our team of Clinicians. * Keeping a record of any customer feedback. * Maintain thorough and accurate customer service records. * General office duties. Requirements * Good telephone manner and email tone. * Friendly, enthusiastic and hard working. * To be able to work well and multi-task in a fast paced environment. * Works well within a team. * Be able to prioritise workload Workdays would run from Saturdays - Wednesdays with Thursdays and Fridays off. Saturday and Sunday can be worked from home. Benefits * Join a team of passionate and driven individuals, reporting to the Head of Operations, * Flexible working environment where WFH is encouraged * Regular team socials * 25 days of paid annual leave * Competitive salary * Choose your own equipment - Mac or PC whatever helps you be the most productive.