AV Technician

eTeam UK ,
London, Greater London
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Job Description

Job Title- AV Technician Location- London, UK PRIMARY RESPONSIBILITIES: * Act as the primary point of contact for the client Leadership team and the Executive Assistants who support them * Independently resolve desktop and AV problems as required in both critical and non-critical situations. * Preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer * Maintain excellent relationships with client leadership team and their assistants * Responsible for maintaining and L2 support for the audio and video conferencing infrastructure of the client which includes Cisco WebEx, Polycom Devices and endpoints. * Provide Technical support for all special events, meetings and seminars. (Webcast, teleconferencing) * Prepare and operate all audio-visual media support technologies & Projector Manager for upgrading conference rooms and meeting rooms. * Keeping the current Inventory & software for all video conferencing units and EUC devices * Manage conferencing related devices including Crestron, Extron, Condeco etc. & Manage Digital Signage and device and content management for the same. * At times, will be required to support of client meetings remote and local and events including functionality and use of audio visual and presentation technologies via Skype Broadcast, may include occasional travel. * Coordinate with Customer staff to determine AV/V and basic infrastructure requirements for any new conference room or media design * Interact with Help Desk ticketing system to respond to end user requests. * Gathering of data from support procedures, customer ticketing system, and other sources. * Training end users on how to operate the Video endpoints with features and functionality and provide documentation. REQUIREMENTS: * High troubleshooting skills to resolve Level 1-2 Incidents with probable solutions * Videoconferencing experience including operation, call set-up and equipment troubleshooting (Cisco WebEx, Polycom, Microsoft Skype, etc.) * Hands on experience working in a white glove VIP environment * Extensive knowledge in Microsoft Windows 7/10 and O365 * Experience supporting, scheduling and facilitating multimedia and VTC conference rooms and meetings * Working knowledge of Polycom HDX & VSX endpoint * Knowledge on ITIL process like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets ), Change management ADDITIONAL DESIRED TECHNOLOGY EXPERIENCE: * Video Conference : Polycom, Tandberg, Telepresence * Display : Client, LG, Sanyo, Client, NEC, Sony Projectors : Client, Projection Design, Barco, Client, JVC, Epson, Sony, Sanyo, Dell, In-focus, Canon * SIP & H.323 Troubleshooting (Debug Level) * Understanding Cisco CUCM/VCS & Polycom DMA Traces * Understanding Packet Captures * LAN/WAN Understanding * MAC OS PROFESSIONAL SKILL REQUIREMENT * Bachelor's / Any equivalent degree in related field or equivalent experience. * A/V Management & support experience of at least 3-4 years. * Excellent communications & presentation skills * Trend analysis and performance reporting to project leads and leadership * Problem solving and conflict management * Ability to work effectively in a remote, virtual, global environment. Thanks & Regards Charu Kakkar

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