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Ontrak Recruitment & Training
,
London, Greater London
Customer Service Assistant
Overview
Job Description
Ontrak Recruitment & Training are actively seeking committed and outgoing Customer Service Assistants to support our client across different locations. The role will be based at Herne Hill Station and will be on a shift basis with the earliest starting at 06:00 and the latest finishing at 23:30 and can include weekdays and weekends, so flexibility is required. Key responsibilities: * Provide outstanding customer service to all rail passengers. * Managing difficult situations * Comply with all safety requirements as defined, ensuring your own personal safety and that of others at all times * Being vigilant and visible to all customers and other members of staff * Helping passengers with luggage and buggies (once the parent/carer has taken the child out of the buggy first) * Assisting customers with the usage of lifts * Communicate effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied * Complying with station security including the HOT protocol * Report irregularities, equipment failures or any incident affecting, or which may affect, the safety of the line or service to the customer * Provide outstanding customer service: travel information, passenger assistance for purchasing tickets and updating information as and when required * Making announcements on the hand held radio (if required) * Carry out emergency procedures as locally specified on your induction * Adhere to all policies, procedures, rules and regulations set out by the TOC (Train Operating Company) * Ensure you keep up to date with all rules, notices and retail circulars and publications that may affect your working environment or product knowledge * Ensuring the station is always well presented * Working alone Are you the right candidate for the job? * Are you over the age of 18 ? * Do you have previous customer service experience? * Good communication and presentation skills. * Do you have the flexibility to work different shift times ? * You must be available to start immediately as these are temporary positions. Please note you must be able to get to your location of work for a 06:00 start, the latest finish could be 23:30. Please note shifts can be either 8 or 12 hours.