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Celonis
,
London, Greater London
Customer Success Manager UK (m/f/x)
Overview
Job Description
Are you ready for a new challenge? Celonis is one of the world's fastest growing technology companies and the global market leader in process mining technology. Our recent $2.5 billion valuation makes us a "unicorn," yet with an ever-growing global customer and employee base we no longer consider ourselves a start-up. Instead, we retain the dynamic, innovative atmosphere of a young company with the benefits of a mature enterprise. As we expand into the UK market, we are currently building our Customer Success team in London and are looking for a Customer Success Manager who can turn every customer's Process Mining journey into a success story. You will be our customer's trusted advisor and your responsibilities rely on helping our customers to automate their business processes by identifying relevant KPI's, providing an overview over the required actions and presenting in front of our customers' management team. When the project is successfully implemented, it is your responsibility to initiate and drive our customers' change management process toassure a dynamic company culture. With your expert knowledge, you competently respond to individual needs and to our customer requirements from various industries. Furthermore, you identify up- and cross selling potentials. YOU... * ...have some experience in Customer Success Management / Client Success Management in a SaaS environment; orhave already gained some years of experiencein consulting - optimally in IT projects * ...can easily understand complexbusiness processesand datasets * ...have strong communication skills and enjoy interacting with various customers and stakeholders * ... arelooking for a product that you can push with passion and drive * ... have successfully completed your studies in the area of business administration / business informatics or a comparable degree * ...are fluent in written and spoken English WE... * ... see people as the fundamental pillar of our success. Therefore, we invest into the personal growth and skill development of each individual alongside with the strength finder test * ... offer attractive compensation models (best-in-class salary, stock option packages, employee referral bonus, family service, flexible working hours, ...) * ... are visionary and one of the fastest growing Software-Unicorns in the world * ... are Process Mining experts and developed the world's most powerful tool for analyzing, optimizing and transforming all IT-supported business processes: the Intelligent Business Cloud * ... distinguish ourselves through a unique combination of innovative start-up atmosphere paired with great professionalism and self-responsible work