Senior Operations Manager

We are Amazon; we pioneer. Since opening our virtual doors in 1995, we've been pushing the boundaries of possible further and further. Our entire business works hard to delight our customers - from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren't content with just standing still. We're aiming to become the most customer-centric company on Earth. That's why we're currently seeking a Site Leader, a key new position in the Amazon team. Professionals in this team are responsible for optimising our transportation, sortation and delivery network. You will be expected to display sound leadership in order to properly maximise the weekly, monthly and annual performance of this key operation. Come and join us as, together, we make history. Your responsibilities: First and foremost, you'll need to be Customer Obsessed (one of our key Leadership Principles - working vigorously with all clients and customers until a solution is reached, a goal is achieved or an expectation met - or exceeded! You'll need to build a deep understanding of our operations, while being constantly on the lookout for continuous improvement opportunities. Moreover, upon identifying positive process change for our business, you'll play a pivotal role in implementing any solutions and changes. Therefore, from day one you'll have an impact on both our efficiency and the level of service we provide to our customers. As Site Leader, you'll be constantly looking to exceed productivity goals, while developing and maintaining a reliable and resilient operations team. Day-to-day, you will ensure site practices are fully compliant with legislation and policy. You'll achieve this through monitoring, accountability, auditing and reviewing all practices that fall under your professional remit. You'll be expected to rise to the challenge of participating in initiatives across Amazon's busy Operations department. From time-to-time, in cross-functional process and business improvement projects. Finally, you'll manage and drive staffing plans, schedules, quality initiatives, performance levels and process change initiatives as they impact upon your team's sphere of influence.