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Third Space - Islington
,
London, Greater London
Member Concierge
Overview
Job Description
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We're a team of motivators, inventors, and coaches; always striving to grow and evolve. It's not just a job, it's a lifestyle. We inspire our members to fulfil their lives and they rely on us...and we wouldn't have it any other way. This is our space. We are committed to ensuring outstanding quality and excellence in every area of our offering and making continuous improvements to our member experience; this is where we need you, a passionate, dedicated and professional individual with an interest in health and fitness with your own flair of originality to join our Concierge in our Islington Club. Our Concierge team members are the first point of contact for a member upon entering the Club and so they play a crucial role in demonstrating the exceptional standards and values which we at Third Space live and breathe by. The team ensures exceptional customer experience is always delivered and that every visit exceeds our member's expectations. Our Concierge teams interact with everybody and are able to quickly grasp our members' expectations and needs. They are relationship builders, confident communicators and members and guests naturally warm to them. If you're a passionate, enthusiastic and charismatic individual able to deliver premium 5 star service then we are looking for you. It's very important that we provide a great journey experience for our customers and ensure that their expectations are always met, if not exceeded. We are therefore seeking a reliable, organised, passionate and engaging individual able to provide a professional service from a warm welcome to a fond farewell for our members. The ideal candidate must possess excellent interaction and communication skills, be able to manage difficult conversations and take care of any negative feedback by proactively addressing this with the customer to ensure a satisfactory outcome is reached. The role will also include Duty Management shifts, and an opportunity for the individual to showcase their skills in managing other departments during their shift. Our clubs are incredibly fast-paced so you'll need to work well under pressure and will be responsible for ensuring that a professional level of service is delivered at all times. Within this requirement, you will need to be fully conversant with every offering within the club, including the group exercise timetable. As a Concierge Team Member you'll also need to work a mixture of shifts which involve opening the club as early as 05:45 and closing as late as 23:00, whilst ensuring exceptional customer service at all times. Skills and attributes required: • Well presented with good written and spoken English • Ability to communicate at all levels with confidence • Excellent organisational and prioritisation skills • Effective interpersonal and communication skills • Excellent oral and written communication skills • Self-motivated, enthusiastic team player and contributor As well as the usual you get for turning up for work, you will get free membership to our amazing health clubs to attend as many cycling classes as your legs will allow! You will also receive discounted prices within our restaurant and Spa offerings as well as with our first class Personal Trainers. Third Space Islington is committed to safeguarding and promoting the welfare of children and expects all team members to share this commitment. As such, all successful applicants will be required to undergo a DBS check appropriate to their role before commencing employment.