Technical Specialist

Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 7,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors. Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation. To deliver a multi-skilled, PLC, PC and controls equipment service across a wide range of operationally critical equipment whilst understanding and operating safely and in-line with the customer's business needs. The occupier of the role will operate as the shift technical issue manager and work alongside the Site Shift Manager and shift team. The role incumbent will promote KION/Dematic values and behaviours whilst supporting the requirements and activities of our customer to deliver in full, on time, every time and at all times understanding what is critical to quality. Specific Responsibilities + To be the customer's point of contact for all technical fault management + Error management ownership including control of Dematic representation at site Error Management meetings + CAB process ownership including control of Dematic representation at site CAB and eCAB meetings + Technical fault management controller providing the link and comm's to the wider Dematic network, 3rd party support and customer + Adhering to the agreed comm's and fault management processes at all times + Identifying process failures and escalating as required + Targeting maintenance activities at top (10) issues as identified via the EIS / SCADA data analysis + Root-cause-analysis of faults using industry recognised tools e.g. Ishikawa, 5 Why, LSS principles + Rectification and prevention of issues + Equipment availability optimisation + Continuous improvement + Support for the site maintenance function optimisation + PLC backup, version control and change management in line with Dematic and the customer's CAB process + On-site training for the site shift technicians; a controlled programme of instruction and refresher training using assessment tools thus enhancing the overall levels of technical expertise available to the company (in line with the Dematic Training Academy) Technical Considerations + Management of error process and root-cause analysis / error prevention + Management of CAB + Management of faults + Management of technical processes including change and version control + Management of technical equipment + Management of site (shift) technical training matrix and training delivery + Management of the hardware map + Management of technical obsolescence + Management of software change control + Management of electrical documentation and change control + Management of continuous improvement Customer Satisfaction + Maintain good communications with Dematic and Customer across all levels + Build a trusted and dependant relationship with the customer + Be the point of contact for shift technical issues + To ensure quality of output + Drive to ensure that all activities undertaken reflect the customer's business critical needs Functional competencies + Ability to Learn + Communication Written & Verbal + Take the lead in situations + Strive for root-cause and implement prevention + Customer focus + Driven Technical Competencies + All aspects of controls engineering + Ability to carry out all aspects of the role as described above Core Competencies + Initiative + Communication + Team player and ability to operate individually + Situational sensitivity + Customer focus + Starter-finisher + Self-starter + Self-motivational Requisition ID: 2020-11372 Job Time: Full-Time Experience Level: Mid Level Shift Schedule Display: 1st / Morning External Company URL: Street: Fleming Road