Customer Assistant - Home Delivery

To provide exceptional service for our customers by ensuring products are picked to the required standards and time scales and prepared for delivery and dispatch on time Role measurement: * Pick Rates * Customer Feedback Accountabilities: Customer (internal and external) * Provide excellent service for customers by ensuring products select meet all the required criteria i.e. substitutes, date codes, product quality * Ensure products are pack correctly so the product reaches the customer in the best condition * Ensure store based customer service standards are maintained * Communicate effectively with store colleagues to ensure product availability for all customers Colleague * Work in conjunction with other colleagues and managers to deliver the company's plan * Follow written and verbal instructions Operational * Build and maintain an in depth knowledge of your role and responsibilities * Deliver the company's outlined customer service policy * Follow all cash and product handling policy and procedures * Comply with all policies and procedures in relation to restricted products * Ensure all policies, procedures and legal obligations are followed as specified by the company Qualifications: What it takes to be a Customer Assistant - Home Delivery Cares about customers and is always helpful Is a good team player Offers support to colleagues Gets the best out of colleagues Has enthusiasm and commitment to delivering the plan Is able to work using own initiative Employment Type: Permanent