Retentions Executive

COMPETITIVE BASIC WITH FANTASTIC COMMISSION STRUCTURE BOURNEMOUTH TOWN CENTRE GREAT BENEFITS! We are BIG - a multi-award winning group offering a full range of key insurance and maintenance products for households that are some of the most comprehensive and competitive on the market. We are one of the fastest growing providers of these services within the sector and supply thousands of consumers with a high-quality service every day. Role: You will be speaking to current customers whom may have had a failed payment for their insurance. You will refresh relationships and upgrade customers to our new insurance products. The role is also focused around retaining business by speaking to existing customers who wish to cancel their current policies and encourage them to remain with us or upgrade their products and services. You will need to utilise sales techniques, objection handling and observe regulations to ensure a solid upgrade whilst treating our customers fairly. You may also be required to contact our current customer base to ensure their continued satisfaction with their policy and advise of potential benefits of covering additional products with us. The Training: You will receive a high level of training for the first week with our sales entrants on our products, sales techniques, objection handling skills and customer service levels. You will then receive a further four weeks of specialised on the job training. You will receive ongoing support throughout your time with BIG with excellent opportunities for career progression in a fast growing independent firm. The Hours: 37.5 hours per week Monday to Friday - NO WEEKENDS!! Requirements Experience : The desire to win and a confident telephone manner is a must. You must have at least 1 years sales experience selling to existing customers in a call centre environment and at least 6 months working in an insurance based company or FCA regulated environment. Benefits As one of our Retentions Advisors you will develop strong communication skills and have a good working relationship with the team and you line manager. We have a generous individual bonus scheme which gives you the opportunity to increase your wages every month. As if that is not reason enough, you will also have access to our kitchen which is equipped with iPads, TVs, and of course, theres the obligatory free tea and coffee to keep you buzzing! * Additional day off on your birthday * Regular individual and team bonus * Daily, weekly and monthly incentives * 3pm finish on a Friday * Go home early incentives * Free pool at Sharkeys * Monthly team building allowance * 28 days of holiday inclusive of bank holidays * Playful office dogs! * Free cooked breakfast on a Friday * Modern office in town centre location with great transport links * Paid company nights out and events including Christmas and summer parties * Fast progression * Pension * Refer a friend scheme * Relaxed dress code * Accredited training & Free NVQs