Intermediate Representative, Client Processing (Dealing and Servicing)

* Applies expertise and judgement in providing quality oversight and support to internal and external clients and colleagues on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), , and updates to client accounts in a timely manner. * Performs a variety of operational tasks in a product or functional area, including processing updates to client accounts or company records and interpreting and handling exceptions. * Investigates and corrects errors in client accounts. Conducts independent analysis and policy interpretation. * Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks. * Accurately opens and updates accounts or company records. * Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations. * Provides product knowledge, market nuances and requirements and technical assistance, as necessary. * May review and check work of other Client Processing Support staff and help resolve escalated issues. * No direct reports. * Provides guidance to less experienced Client Processing Support staff, as needed. * Responsible for the quality and completion of own work. * High school/secondary school or the equivalent combination of education and experience is required. * Bachelors degree preferred. * 3-5 years of total work experience preferred. * Experience in brokerage processing preferred