Operational Support Officer

Be in the business of better futures. Through our employability work we make sure people have the skills, support and behaviours they need to get good jobs. Jobs that help them gain the confidence and independence to thrive. Jobs that change lives for the better. Be an Operational Support Officer The Operational Support Team (OST) provide support services to each of our Employability contracts (presently Work Programme, Work & Health Programme, Personal Support Service, Access to Work, Steps to Success and Employment Training & Education contract). This role is about delivering an outstanding level of customer service to Ingeus’ participants and internal stakeholders, primarily over the telephone and via electronic communication. In brief you will: Make outbound calls to clients to engage clients on to Ingeus’ Programmes; Record all relevant information accurately and book the client on their first intervention; Make outbound calls to clients in work to ensure they are supported and sustain in work; Take follow-up action including further calls, texts or writing a letter as determined by operational processes and contractual targets. Join us. Join our ambitious team, who, each year deliver impressive results and help build a better society and create better life chances for more people in more places and in more ways. In return for your hard work we provide a competitive salary and benefits package. If this role sounds like it’s for you, please apply and we will contact you to discuss the opportunity. Additional information: Ingeus is an inclusive employer that celebrates diversity. We want our workforce to reflect the societies we serve and welcome people from every walk of life to apply to our roles. We are also committed to safeguarding and promoting the welfare of children, young people and adults and expect all employees and volunteers to share this commitment. Employment will commence following a basic DS check.