Support Analyst

Kennedys Law LLP ,
Chelmsford, Essex
More Details

Overview

Please note due to the current situation, for the time being, all interviews will be via Skype. Kennedys is looking for a software Support Analyst to join the Kennedys IQ team in Chelmsford to provide support to our customers and to help our development team with client implementations. Kennedys IQ is the technology arm of Kennedys LLP, a major player in the global insurance legal industry and is growing rapidly with offices and clients worldwide with plans to substantially increase revenue in the coming years. This role is integral to the continuing expansion and differentiation of the business. Team The Kennedys IQ team are responsible for the development of an the IQ Platform, an online application designed to facilitate the insurance claims process using a combination of intelligent data capture, workflow augmented with legal expertise, as well as analytics including machine learning and natural language processing. We aim to lead the market across the globe at the intersection of technology, insurance and law. Pipeline projects include ground breaking innovation work where we lead consortia of leading data science practitioners, global insurers and world leading universities working alongside our own growing data science function to solve some of the biggest problems in the insurance industry today. The team is spread across many locations London, Chelmsford, Manchester and Kerala. This position will be based in Chelmsford with flexibility to work from other locations or home from time to time based on agreement with the development manager. Key Responsibilities Provide customer support to clients who are implementing or have implemented the IQ platform Work with development product teams to deliver customer implementations with a consistently high quality of service Configuration of IQ platform as part of customer implementation process including data schema setup, document templating and workflow configuration Perform appropriate pre-release and regression testing. Assist development and support staff, sometimes out of hours, with application releases and system upgrades. Required experience Recent graduate A-Level equivalent qualifications and two years of commercial experience Past experience of a similar role of supporting client/customer implementations of IT systems or solutions Must have strong presentation, interpersonal written and oral communication skills. Evidence of aptitude for digital and interest in software development Experience of basic database administration and SQL queries Experience of using Visual Studio or similar IDE for the purpose of configuring software. About Kennedys Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,000 people worldwide across 38 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field. Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims. We’re a fresh-thinking firm, and we’re not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time. What do we have to offer? We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you’ll be involved in exciting and stimulating work, where your input will make a difference. Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable, straightforward, supportive and distinctive. Our values are at the core of who we are and what make us a great firm to work with and for. We develop careers in an innovative and collaborative global environment, with our values at the core. We believe that supporting individual growth and development puts us in the best position to attract and retain talented individuals. Regardless of role or level, everyone has access to virtual learning to help you develop your skills, wherever you are in the world. A variety of other exciting opportunities are available including secondments to clients and our global offices as well as a comprehensive benefits package (details are available upon request). We’ve created a culture based on client service, professional excellence, hard work and trust. We deeply value the relationships we build with our clients and we know that they value our warm, friendly human approach. We are here to provide answers, recommendations, strategy and tactics. Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested. This job was originally posted as www.totaljobs.com/job/89945736

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