Product Features
Blog
Contact Us
Sign In
Brook Street
,
Rugby, Warwickshire
Customer Services Team Leader
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £21,000 per annum |
Overview
Customer Service Team Leader My client in rugby is looking for a team leader to join their team. Supporting the managers in the daily running of the customer service team. The primary function of this role is the support of processes, including inbound and outbound interactions between customers, insurers and colleagues. Hours Monday- Friday: 9:00am-5:30pm Saturday- 2x per month - 9:00am- 2:00pm Key responsibilities: - Following all company policies and showing other members of the team how to complete these to the company's standards. - Maintain and produce new procedures - Dealing with escalated complaints and trying to solve these in a timely manner - Organising holiday rotas - Organising team work load and job assignments Skills required: - Strong computer skills - Highly organised - Self disciplined - Work well under pressure - Leadership experience Minimum 5 years customer service experience If you feel this is the role for you then please send a cv