Help Desk Administrator - facilities

A FANTASTIC OPPOTUNITY for a help desk administartor based in Cambridge A standard DBS is preferred, however ALL successful must apply for one. Working Pattern: Monday-Thursday 10:30am - 7:00pm Friday - 08:30am - 5:00pm The applicant will ideally have worked in a high volume call environment and experience with a CAFM System (preferably Concept). Experience with cleaners and porter's would be preferred. JOB DESCRIPTION We currently have a Temporary Helpdesk Administrator vacancy to join our Facilities Management team maintaining the newly built, state of the art, Royal Papworth hospital based on the Cambridge biomedical campus. As a member of the helpdesk team, you will: Provide management of the CAFM system to ensure we meet our contractual obligations. Training will be given. Monitor and manage outstanding job sheets and produce backlog reports to ensure the CAFM system is up to date at all times. Proactively liaise with Technical Staff, Supervisors, Managers and Building Users (as appropriate) to ensure accurate, relevant and timely communication is maintained at all times. Generate detailed monthly reports from the CAFM system for incorporation into the Skanska client monthly report. Provide exemplar customer service to all internal and external stakeholders. Assist in the collating of and production of the monthly reports as required by General Manager. Provide administrative support to Supervisory and Management staff across the contract, including but not limited to the following functions: H&S, Maintenance, Projects, Finance, Quality and Compliance. We’re looking for: Ability to process a high volume data input Team player Great customer service skills Previous facilities management experience is preferable Please note there are no parking facilities on site. There is a regular Park & Ride service from Trumpington. PLEASE APPLY NOW This job was originally posted as www.totaljobs.com/job/89885263