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Elite
,
London, Greater London
Customer Service Advisor
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Elite Associates have partnered with an established start up Ecom brand. CS & Ops are very much at the forefront of the companies image and is one of the things that differentiates us from our competitors. We can have the best tech in the world (and we think we do) but we can't build a business without also being able to deliver a great service. The day to day Providing inbound support to our customers via email, phone or live chat Ensuring all support is provided in line with our values and provides an excellent experience Using your initiative to resolve a wide variety of issues in the best possible way based on individual needs Proactively drive exceptional customer service through the improvement of processes, tools and addressing skill gaps in the team Foster a culture of customer-centricity and set a standard for delivering excellence Contribute to the development of junior customer service agents You Passionate about delivering amazing customer experience. 3-4 years experience in a customer service environment with exposure to a senior level Incredibly organised and detail-oriented, with outstanding critical-thinking and creative problem-solving skills Exceptional communication skills, both written and verbal A positive and high-energy attitude Zendesk experience a bonus By Applying to this advert you consent to the following use of your Data: The storage & use of candidate data & CVs for recruitment processes; including sharing their employment details & CV with our client partners. The storage of passport, residence cards or visas for compliance purposes according to UK employment law. The storage of contact details from candidates & clients to ensure recruitment processes can be carried out and the sharing of that data should that be necessary during recruitment processes.