Community Housing Assistant

Home Group Ltd ,
London, Greater London
More Details
Salary: 25,000 - 35,000

Overview

Community Housing Assistant Office base will be in Rayners Lane, Harrow. Covering the London and South East region Permanent, Full Time 37.5 hpw Permanent Salary from £20,000 to £25,000 dependent on skills and experience Plus brilliant benefits Empowering to live rewarding and happy lives. That’s when it hits home At Home Group it’s critical we continue to deliver services for our customers during the COVID-19 outbreak, and our awesome colleagues are at the very heart of making that happen. We need Brilliant People like you to join us (and not just during this challenging time). We are doing things a little differently at the moment, so to keep you, our customers and ourselves safe we’ll engage with you digitally where possible. We have a fabulous opportunity for you to join our really awesome team in our sparkly new role of Community Housing Assistant. Your role in a nutshell, is to make our customers happy It’s not just about providing our customers with a home, it’s about building relationships with them. This means that when it comes to those situations that are a bit difficult or tricky (which do happen from time to time) that we make it easier to deal with. Yes, you’ll collect rent, chase arrears, fill void properties, manage estates and deal with anti-social behaviour. But it’s so much more than that. It’s also about working closely with your colleagues to make sure that where our customers need support, that we help them to live their best lives Quote On a recent estate inspections one of our customer said: ‘It’s really nice to see that Home Group staff actually care about me, they always stop and talk’. About our team We are a friendly and dedicated team operating across London and South East - our top priority is to ensure our customers receive a brilliant experience. Our managers’ have a range of experience and have been working with us for many years Where you will work You’ll be based from our office in our Rayners Lane estate office in Harrow. Working hours As a team we’re critical to supporting our customers. The working week will be 9 to 5:30 Monday to Friday. The good news is that you will have a degree of flexibility, as it’s the team’s unwritten rule that you attend the important appointments in life. So whether it’s your child’s school play, your partner’s graduation, or to get your new fridge delivered we’ll work with you in what matters. Our focus is on getting the job done, not your working hours About you You're passionate about delivering excellent customer service and have a genuine desire to help your customers. You are a real collaborator, working with colleagues in your region, external partners as well as our Customer Service Centre colleagues, and our Housing Managers. You’ll use your creative spark and keen eye for detail to ensure our properties and environments are safe secure and well managed, supporting our communities to thrive. Naturally empathetic, you build rapport quickly and have a sound understanding of maintaining confidentiality and professional boundaries. It will also be brilliant if you have an understanding of housing management, housing law and universal credit too You will support our Housing Managers by carrying out generic Housing Management activities including arrears, void management, estate management, customer involvement, income management, lettings and other related tasks. You will also work towards meeting challenging targets, and support our all-important routine safety and compliance checks and record them in a timely and accurate fashion, and signpost customers to our Customer Service Centre. Here at Home Group we have invested heavily in our future and use current and up to date equipment. You’ll be issued with the latest kit, which could include a Surface Pro and mobile. So it's really important to us that you are technologically savvy (or at the very least not a technophobe) It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude, passion for customer service and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here As this is a Mobile working and community based role, you need to be able to drive, as well as having access to a car which has been insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one. Want to know more? If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff You’ll be able to download the Community Housing Assistant job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package To apply Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications Just upload your CV and if you have one, your covering letter (this will help us learn more about you). If you need them, we’ve also got some great templates to help you. You’re unique Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work housing housingjobs communityjobs This job was originally posted as www.totaljobs.com/job/89956281

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