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Bagnall Hopkins Recruitment
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Castleford, West Yorkshire
Customer Service Technical Advisor
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Customer Service Technical Advisor Castleford Paying £18,000 to £20,000 per annum Permanent Full time An exciting opportunity at this rapidly growing company based on a business park in Castleford (parking available). Your role will be to provide technical support end users, service providers, engineers, retailers and distributors with customer service support via phone and email Duties and Responsibilities: • Provide customer support for end users, retailers and distributors of group products sold in the UK • Provide support to service providers and engineers when engaged on repairs on our products • Carry out day to day tasks as required to complete company procedures set up by senior management • Deal with customer complaints and escalations. Follow through to completion resulting in a satisfied customer where possible • Ensure that the volume of open jobs (repairs) is kept to a minimum by communicating directly with AAUK nominated Service Provider • Ordering of spare parts & monitoring or back orders to ensure repairs can be repaired on time • Generate service calls on company repair management system • Assist with the sale of spare parts and provide advice as and when required • Liaise with Warehouse staff to ensure deliveries are carried out when requested • Provide senior management with repair feedback when requested • Assist with internal office projects as an when required • Deal with ad-hoc assignments from time to time Essential skills and experience: • Excellent communication skills, ability to learn new products quickly and feel confident providing technical advice to customers • A good level of computer literacy • Ability to work under pressure • Ability to work effectively with others at all levels • Good numerical skills • Ability to problem solve • Team player Hours are 40 hours per week; 8am - 5pm or 9am - 6pm Monday - Friday This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business. Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful. We will not submit your CV until you have been briefed on the position and we have your consent to do so. Both Bagnall Hopkins and our clients promote a policy of equal opportunities. For Bagnall Hopkins’ GDPR policy and how your data will be handled, as well as what your rights are, please visit our website and go to our Privacy Policy Follow us on Twitter bagnallhopkins, and take a look at our Facebook page.