AV Events Manager

About The Role AUDIO VISUAL EVENTS MANAGER The Event Manager’s prime function is to manage and oversee delivery of the on-site event services between AVMI and the client. The Events Manager will report to the Senior Events Manager and assist them in the AV Event planning and management across a range of onsite live events and to be accountable to all stakeholders for their delivery. The position involves a high degree of client contact, often working with executive management and managing directors of the Bank to provide best in class services across all Audio Visual-related part of event services ROLE & RESPONSIBILITIES All services should be delivered punctually at scheduled times and in accordance with agreed Service Level Agreements (SLA’s). The Event Manager is expected to oversee all pre-event planning and resource scheduling, crewing, technical briefing, live event management and post-event debrief. He/she would also be responsible for ensuring that all the direct reports arrive on time for the start of the scheduled meeting setup-up time and remain until the required service is functioning correctly. The Event Manager’s responsibilities include, but are not limited to: Management Client Management – Building and maintaining client relationships. Team Management – Direct Management of Event Technicians Share management duties of technical staff in the delivery of live events across all sites. Fault Reporting Management – ensure all faults are reported and escalated in accordance to contract SLAs Managing the rota, holidays and sicknesses within the onsite events team to allow for continuation of delivering best-in-class services Management of temporary locum personnel Training & Development Team Building – Promote and deliver team collaboration whilst maintaining team morale. Appraisals – Execute annual performance appraisals for on-site team and regular one-to-one performance management reviews. Work with Audio Visual Operations Manager to identify opportunities for team training. Administration Reporting – Collection, entry of client statistical data including SLA performance, management information, team performance and other business metrics for client. Meetings – Attend regular client meetings and maintain close contact with AV Operations Manager to ensure effective communication and take part in monthly review meetings. Documentation – Drive the creation and enhancement of all site documentation including Standard Operating Procedures (SOPs) and to work with the Senior Events Manager to ensure documentation processes and procedures are maintained in accordance with client and AVMI requirements. Scheduling – Management of Event Team Rota, including holiday requests and sicknesses, to make sure all site workload and activities are planned and resourced within SLA agreements. Events & Broadcasts Attend all pre-event planning meetings and be responsible for resource scheduling, crewing, technical briefing, live event management and post-event debrief. Work with specialised production (internal and external) and facilities companies in the provision of events and broadcasts. Maintain good communication channels with clients, get to know their technical requirements and choose the right solutions. Project management of live broadcasts across the client’s sites. Attend / co-ordinate event production meetings. On-site management and overall responsibility of events. Booking crew to the highest level of skill sets. Providing a concise technical brief to the operating crew. Outsourcing and booking of hire equipment and additional services when required Technician duties as a member of the AV/ Events team. Post-event wrap-up report and meeting, including identification of incidents and problems and ensuring these are rectified prior to future events. General Duties Advise clients on best practice. Advise client on potential procedural and technical risks Work with the AV Operations Manager and Senior Events Manager to prepare best practice documentation and ensure that it is kept up to date and stored in a shared place. Share events knowledge and best practices across the entire AV team. Working with Event Technicians and the AV Operations Manager to ensure all events are resourced effectively. Working with AV Operations Manager to manage performance of the Event Technicians. Client relationship development. Provide regular feedback on communication issues and service improvements. Focus on service / operational issues for review. Develop service procedure documentation and ensure current documentation is kept up to date and available to the onsite AV teams. Oversee the maintenance and appearance of the professional working environment in the event spaces Identify areas of potential Technological/Operational improvements and consult with the relevant stakeholders Carry out all power down / up when required, usually involving out-of-hours overtime commitments. Coordinate all AV project/installation requirements. Coordinate and manage relationships with Client, AVMI and other 3rd party service desks. Awareness of, and compliance with, the Quality, Environmental and Health and Safety policies and procedures that comprise the client and AVMI’s Integrated Management System. About The Candidate Desired Skills InfoComm CTS Understanding of functionalities of Christie Spyder Understanding of Q-Sys Sound Structure Crestron 101 / Toolbox MS Office / Visio About AVMI AVMI provides services to leading organisations in financial services, legal, professional services, retail, defence, government, health and education sectors. AVMI has focused its business strategy on providing ‘trusted advisor’ life-cycle services to clients with a significant portion of growth coming from international business. AVMI has recently secured a place, for the second year running, in the Sunday Times International Track 200. This international growth has been enabled by AVMI’s award winning Global Enterprise Framework of services, helping its multi-site clients to drive consistency and efficiency into their audio visual and collaboration facilities and services across all locations. Having opened operations outside of the UK in Hong Kong, New York and Dublin, AVMI is planning to secure additional international locations in support of its clients’ businesses. This job was originally posted as www.totaljobs.com/job/89395112