Customer Support Advocate - Remote Weekend shift

CCR Recruitment & Selection ,
Birmingham, West Midlands
More Details
Job Type: Full-time
Salary: £11 per hour

Overview

Customer Support Advocate - Remote Weekend shift Saturday from 12.00 am to Saturday at 12.00pm and Sunday 12.00 am to Sunday at 12.00pm. £12.10ph Do you have a strong passion for delivering outstanding customer service? Want to enjoy the freedom of working from home whilst enjoying full time employee benefits, then this may be a fantastic opportunity for you. The role My client pride themselves on listening to their global users and doing everything they can to solve their problems. As a member of the Support team, you'll represent the customer's voice across the company. As your knowledge and experience grows, you’ll have opportunities to help inform our product roadmap to ensure we are always building something people want. My client has built a friendly, collaborative culture, where they hire and develop driven people that share their desire to do the work they can be proud of who value learning and feedback, and are devoted to encouraging and supporting each other's continual professional growth. You'll work as part of a wider team of around 20 passionate individuals who work with our UK, European, Australian and North American customers to solve tough problems and provide world class service. In this role, you will be primarily providing phone support; you will be handling calls from customers using my clients service. You will be utilising their in-house systems to handle incoming tickets and help ensure that you can deliver the best support experience possible. The ideal candidate Previous experience working in a contact centre is highly desirable Proven ability to handle high volume of calls and consistently meet targets Previous experience of working remotely is highly desirable Previous experience of working in a start-up is highly desirable You love helping people & enjoy working in a truly fast paced culture and thrive in small teams You are organised, reliable, diligent and attentive to detail You learn quickly and are comfortable with complexity You can work independently and under minimal supervision You have a flawless command of English and communicate with clarity Will be able to commit to four full weeks training in London The remote shift(s) require you to have: A stable and noise free working environment conducive for serving our customers A stable WiFi connection Able to work without any interruption to the service we provide Excellent Benefits A competitive salary plus an array of attractive benefits; to name a few; 27 days’ annual leave (prorated) bank holiday Vitality health insurance Welplan pension scheme (4% employer contribution) Learning and Development budget Life Insurance 4 x Annual Salary Income Protection

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