Customer Service Coordinator

Customer Service Coordinator Are you looking for a position offering progression and career opportunity? This is a great opportunity for a customer focused individual to join this small team which is based within a larger open plan office environment. This is a fabulous company who really look after their staff, and who believe in staff development and promoting from within. Part of this company’s business is looking after the Utility Contracts for other business clients. As part of the this team, you will be involved in all aspects of their existing contracts, billing and renewal of those contracts making sure they get the best value for money. You will need to be highly organised with good attention to detail as being able to plan ahead is just as important as doing the job itself. The ideal person will have good attention to detail and be able to "fight" on behalf of the customer to achieve the best possible deals from the suppliers. You will need at least one years’ experience in an office based role and be able to work to deadlines. Full training will be given. Key Responsibilities Respond to Customer service queries that have been raised by account managers and resolve the queries within the agreed SLA’s Liaise with water suppliers and resolve issues within SLA when they occur Respond to any general queries that are directed to the team for Water Twice a year be part of the supplier rate change process, update systems and brief account management Build strong relationships with suppliers and internal customers Complete any adhoc tasks that have been issued by the Utility Customer Service Manager Composing letters to our customers to confirm contracts and decisions for future contracts. Confirming contracts are implemented and dealing with any objections that may occur Ensuring terminations are served within the SLA put forth by the supplier. Requirements Highly customer focused Numerate Very good attention to detail Good team player Self-motivated Target driven Very good communication skills both internally and Ability to plan and prioritise work load Excel proficient PERKS AND BENEFITS £ 20,000 - £22,000 starting Salary £3000 annual bonus Long Service awards 37.5hr week Monday-Friday Generous company pension scheme Employee discounts and savings Available upon completion of probation. Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.