Client Services Executive - Hertford

Working as a Client Service Executive you will be working in a fast-paced and exciting environment, working as part of a hard-working and dedicated team. You will be using our bespoke ticketing system to take complete ownership of client/customer travel & accommodation requests and ensuring to complete these in an accurate and timely manner. Responsibilities: To carry out administrative work and operational responsibilities to ensure the smooth running of all day to day bookings/requests such as; Travel, Accommodation, Meeting Rooms and Overseas requests Support with reporting and presentations as required Ensure ongoing client bookings requests are managed and delivered within the agreed Service Level Agreements (SLAs) Always adhering to company and client budget constraints ensuring the purchase order process is followed To provide outstanding service to the client through efficient communication and ability to meet deadlines To build lasting and professional relationships with the field team and the client Implement any necessary changes from a booking's perspective for planned events and campaigns Support the setup of new starters including uniform, business cards and any other ad hoc requests Working with colleagues to support the development of the department in line with the strategic objectives Understand general field needs and work with the management team to support resolution and ensure communication of updates to the team Carry out specific administration & reception duties as when required Skills: Proficient with Microsoft office - Word, Excel, PowerPoint and Outlook Excellent organisational skills Verbal and written communication skills Time management Relationship building Ability to work independently and in a team environment Preferred Experience: Exceptional Customer Service Strong attention to detail A role in which you have relied heavily on your communication skills and ability to meet strict deadlines A role in which you have worked as an integral part of a team and needed to support each other in order to achieve strategic objectives and task orientated roles