Parts Advisor

Parts Advisor, Wolverhampton. £21k Clemence Rogers are currently working in partnership with our client, an established automotive business in their search for an experienced Parts Advisor to join their team in Wolverhampton. Key duties and Responsibilities: • Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering. • Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control. • To make up customer orders for dispatch as required ensuring that they match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and dispatched as scheduled and that the customer is kept fully informed of progress or of any problems. • Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the job holders immediate supervisor • Handle all internal and external customers and suppliers with courtesy. • Adhere to Health & Safety Policies and Procedures at all times. • Ensure that the image and levels of customer service within the department is in line with company standards. Preferred Qualifications and Experience: • The successful applicant will have a thorough understanding of the commercial vehicle after market operation. • Proactive and resourceful, you will have a committed approach to customer care with a can do attitude. • Excellent communication and interpersonal skills. • Good telephone answering / interpersonal skills. • Ability to work under pressure. • Stock control experience. • Good working knowledge of MS Office. • Good working knowledge of Kerridge (Dealer Management System). • Previous experience in a Parts advisor role. • Previous experience within automotive dealerships. Hours: • Hours of work between 9am – 6pm Monday to Friday and one Saturday in three At Clemence Rogers your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: https://privacy/