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Floss Agency
,
Kent, Hampshire
Call Handler / Manager - Nights
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Contract Type: Contract |
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Salary: £10 per hour |
Overview
Overview: Working for a well established company in Tunbridge Wells, you will be required to ensure the smooth operation of a telephony and response service overnight. Duties: Supervising a small team of call handlers overnight Supporting the team to ensure a high standard of work Ensuring that all calls are answered promptly and in a courteous manner Assist with the logging and management of incoming calls Dealing with escalated customer queries Maintaining client SLA's Producing management reports Experience / Skills: Previous experience of call handling in a customer focused environment Experience of supervising individuals / teams Excellent communication and problem solving skills Hours of Work: 2200 - 0800 - 4 nights on / 4 nights off (this will include weekends on a rota basis) There is the opportunity for this role to become permanent.