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Resource Management Solutions Ltd
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Darlington, Durham
ICT Support Technician
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Job Type: Full-time |
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Overview
RMS - Resource Management Solutions are currently recruiting an ICT Support Technician on behalf of our client based in Darlington A permanent position, this is an exciting opportunity to join a company who hold a strong reputation on a global scale. Working Hours are: FT hours - Monday-Friday Role Overview : The role will involve all aspects of maintenance and replacement of ICT hardware and software across the business. Primarily 1st & 2nd Line support but also including 3rd line support and project based work Day to Day duties will include, but are not limited to: 1st and 2nd line Support Responsibilities Respond to support calls and requests for assistance, logging and updating support calls to reflect the ongoing status via the helpdesk system. Fault diagnosis and resolution of issues within service levels agreed by the ICT Manager. Providing support to end users at head office, remote sites and home workers. To assist with the installation of new hardware as required for new user/system upgrades. To assist with the administration of staff joining, leaving or moving within the business in relation to the creation of user accounts, password creation, e-mail accounts and security access. To assist with the maintenance of the ICT register, ensuring all assets are tagged and accurately recorded in the register. To assist with the administration, maintenance and provision of the business's mobiles and land line services. To assist with the creation and maintenance of all documentation relating to ICT. 3rd line support requirements The ICT Support team maintain and manage numerous ICT provisions spanning multiple equipment manufacturers and technological platforms. ICT Support Technicians are expected to support and manage the following, at the direction of the ICT Manager; LAN/WAN/Business Class Networking DNS/DHCP/Group Policy/Active Directory Server & Storage Hardware & Software VMware virtual server environment Azure/365 Cloud Based Technology MDM - Mobile Device Management Disaster Recovery Strategy To be considered this position you must: 3 years' work experience in the ICT field Microsoft certified courses (Windows Server 2016 & Sharepoint On-line) In depth knowledge of hardware and software Strong customer service ethos A polite, calm and clear telephone manner Ability to work well with people Strong communication skills Flexible, customer focused approach Excellent organisational skills Enthusiasm for continual learning Experience of supporting LAN / WAN networks Knowledge of Microsoft Office products (Office 365) Experience in using and administering SharePoint VOIP Phone system knowledge For more information, please contact: / RMS is an equal opportunities employer and recruits and promotes employees on the basis of suitability for the job. If you are not contacted within 7 days of the closing date then unfortunately your application has been unsuccessful on this occasion.