NOC Manager

NOC Manager Location : Manchester, M17 1BR Salary: Competitive Hours of Work: 37.5 hours per week About the Company: Our client is a leading supplier of voice, data and mobile products and services in the UK. People are the lifeblood of their success. The people working for our client are unusually passionate and enthusiastic about what they do. That’s because the ethos within our client's company is an open, friendly, honest, non-political environment, whilst always being responsive, flexible, committed and hardworking. In 2019 they were voted one of ‘The Sunday Times 100 Best Companies to Work For’ for the sixth time. They know giving you the right tools and training is essential. Full training will be given on our products as well as ongoing coaching and support. There are many good reasons to join our client. You’ll find that they work in a relaxed environment with an emphasis on delivering the highest quality in everything they do. Our client strives to make decisions based on individual merit and ability. They welcome applications from all sections of the community and promote equality of opportunity in accordance with the Equality Act 2010. NOC Manager Responsibilities: Ensuring that the NOC team monitor and react to alarms and engage the Operational and Engineering support teams to manage service impacting incidents as they occur. Provide a management escalation point for all monitoring, alerting and operational procedural related issues. Ensure that all maintenance routines are relevant, up to date and ISO complaint, this will require working with key stakeholders across all operational and engineering teams. Work with the Shift Leaders to identify any training requirements and help to plan this across all 4 shifts. Review Business Continuity procedures and work with the NOC teams to complete these as and when required. Complete monthly NOC KPI reports. Provide Major Incident support which includes providing information during an outage and any post-outage root cause analysis. Complete regular 1-2-1s and yearly appraisals with the team. NOC Manager Requirements: Excellent written and verbal communication skills with the ability to manage stakeholders at all levels Highly organized with a very proactive style of both management and work in general Previous experience of managing a technical support team, ideally within a Telecomms environment Previous experience of managing escalations and major incidents within a technical support environment, ideally within the telecoms industry Previous experience of working with Senior Managers and Stakeholders to identify and transition new business processes into the NOC Comfortable with large scale telco switch environments, associated transmission and interconnect topologies Strong working knowledge and experience of dealing with telecoms and data products, for example SIP, MPLS, Ethernet, DSL and Mobile NOC Manager Benefits: 25 days holiday, including Bank Holidays Paid time off for volunteering opportunities Free on-site parking Bonus Scheme Company Pension Scheme Life Assurance Scheme Income Protection Scheme If you think that you are suitable for this NOC Manager role, please apply now