2nd Line Support

2nd Line Support Technician - Cheshire - £24K Adria Solutions Ltd has an exciting opportunity for a hard-working 2nd Line Support Technician to join our well established client in Cheshire. As a 2nd Line Support Technician, you will 'own' end user issues through to resolution and recognise when to escalate an issue within the team for our client. The duties of the 2nd Line Support Technician will include but not be limited to: Dealing with faults/service desk tickets in order of priority in conjunction with and as directed by other members of the IT team and the Service Desk Manager General maintenance and repair of PC’s hardware Windows and Apple Mac Desktop and Laptop Builds Set-up of PCs and installation of Printers on a Network Setting up new telephone extensions Liase directly with the end users Essential skills and experience: Experience of working on a fast paced service desk Strong knowledge of Active Directory and Windows operating systems Understanding of PC hardware set up and configuration Understanding of Network principles Excellent problem solving and communication skills Application support This is a great opportunity for a 2nd Line Support Technician to join a company who strongly believe in the development of its employees and you will be rewarded with a generous benefits package: Generous holidays allowance Dental scheme 2nd Line Support Technician - Cheshire - £24K Interested? If this sounds like your perfect role, don’t miss out - just click to apply Not quite what you’re looking for? Details of all our current jobs can be found via our website, www.adriasolutions.co.uk, or check out our Social Media channels 2nd Line Support Technician - Cheshire - £24K This job was originally posted as www.totaljobs.com/job/89639134