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Wesleyan Assurance Society
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Birmingham, West Midlands
Customer Support Consultant
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Job Type: Full-time |
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Salary: £18,500 per annum |
Overview
Customer Support Consultant Permanent Location: Birmingham £18,500 - £21,000 dependent on experience Closing Date: Friday 20 March 2020 CUSTOMER SUPPORT CONSULTANT £18,500 - £21,000 dependent on experience bonus and a range of benefits, a full time experienced successful team member can achieve on target annual earnings (OTE) of £28,000 Permanent 35 hours per week In the heart of Birmingham city centre, in the iconic Wesleyan building, our Support Relationship Centre is a dedicated and hardworking team who strive to deliver exceptional customer service to our Financial Consultants and their customers. With a dedicated training plan this role is a fantastic opportunity to join a financial services organisation where your career can truly take off, we can share with you many employee success stories where the SRC has been the platform to so much in terms of opportunities within Wesleyan, something we are extremely proud of. The role As a Customer Support Consultant, you will plan and carry out an appropriate level of customer contact to arrange the required levels of carefully considered and quality tailored first appointments, seminars and lunch and learns for our Financial Consultants. This is a fast-paced customer service contact centre where you will work alongside some fantastic colleagues in this busy and dynamic team. We seek experienced customer service professionals who are brilliant to do business with and who care about the result. Going above and beyond for our customers and our Financial Consultants will allow you to excel in this role. Are you the right person for the job? We’ll need you to commit to working a varied rota throughout the week - Mon to Weds 12pm-8pm, Thurs 11am-7pm and Friday 9am-5pm but NO WEEKENDS And we seek a personality You’ll be outgoing, confident and ideally have some sales experience, so you’re comfortable with negotiating and overcoming objections while keeping a positive professional manner at all times. Obviously it’s all about communication, so you will join us armed with a great engaging telephone manner and have a passion for delivering exceptional customer service Finally, you will love a target and by achieving your target there is the potential ability to earn up to £600 a month in bonus So what can you expect in return? On top of a generous salary with annual pay reviews you can expect: 25 days holiday plus bank holidays (rising to 28 days with service anniversaries) and you have the option to buy/sell holiday too The opportunity to earn up to £600 per month bonus Our great pension scheme is company matched, plus 2% Access to a wide variety of flexible benefits too; there are too many to mention but typically include things like travel loan/car parking scheme, cycle to work programme, life insurance, medical cover, financial advice Tons of discounts designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. Who doesn’t love a discount? Employee assistance programme - we help you, take care of you Wesleyan also encourage you to give back to your community through 2 volunteering days per year Working 35 hours per week Access to an onsite Private GP Interested? What are you waiting for? You’ve got down to here which means there’s a lot of things looking right, drop us your application and we’ll get back to you. At Wesleyan, we believe everyone has the right to proudly be themselves. Supporting each other, our members, customers and our communities as well as having a clear sense of purpose and passion for all we do, really makes a difference. We know the best teams are made up of inclusive groups of diverse people, and everyone’s contribution counts. With the support of our partners and employees, we’re building a culture where difference is encouraged. We set out to recruit the best people for the job irrespective of age, disability, sex, race, religion or belief, gender reassignment and sexual orientation, marriage and civil partnership and pregnancy and maternity. We are signatories of HM Treasury's Women in Finance Charter, a founding member of Women in Business network (in our home city of Birmingham), and have a five-year membership commitment to WISE, the campaign for gender balance in the UK science, technology and engineering sectors. We are members of Stonewall’s Diversity Champions programme, and we are committed to strengthening our position in Stonewall’s Workplace Equality Index. We are unable to employ anyone who does not have the legal right to live and work in the UK. If you are from outside the EEA and do not possess immigration status which allows you to live and work in the UK, we will be unable to progress your application as Wesleyan are unable to provide sponsorship. Therefore, in the recruitment process all candidates are required to provide the necessary right to work information and documentation. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.