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UNITE STUDENTS
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Birmingham, West Midlands
Customer Service and Sales Advisor
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Job Type: Full-time |
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Salary: £18,635 per annum |
Overview
Customer Service and Sales Advisor City: Central Birmingham - easily accessible by public transport Hours and Rota: 37.5 hours per week. Shifts will be Monday - Friday, working between the hours of 8am - 8pm. Weekends will be required on a rota basis Salary: £9.56 per hour What you`ll get up to as a Customer Service and Sales Advisor: To give you an idea what to expect, you`ll be: Providing a welcoming front of house reception service to ensure the students always feel at home. On hand to answer questions, solve problems and keep the property running smoothly. Providing a decisive and effective response to customer complaints and disputes; escalating where necessary. Free to act on your own initiative and use your natural enthusiasm to provide the best service to our students. Working in a lively and at times challenging environment so you`ll take multitasking in your stride and will enjoy balancing admin tasks, events, service and sales - there`s never a dull moment What we look for in you: The student experience is at the forefront of everything we do, so you`ll be passionate about delivering excellent customer service. Ideally you`ll have experience within customer service and sales. You`ll be friendly and approachable, happy to assist customers wherever you can. Most of all, you`ll be someone who can respect, encourage and connect with the people you work with and the students who live with us. What Unite Students is all about We`ve been the leaders in the purpose built student accommodation market since our foundation back in 1991 and have been at the top of our game ever since. We`ve grown a lot since then and you can now find us in 27different university towns or cities, with close to 75,000 students calling us home Benefits of working with uS We recognise that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect to get from us: Great Pay We are Living Wage Employer and proud of it We`ve earned an award for "Investors in People - Gold", so you`ll be working for an employer who really cares about you and your career Take time to relax with 25 days` holiday plus bank holidays An annual bonus to reward you for all your hard work Unless stated above, you won`t be working every weekend Enjoy amazing discounts at certain restaurants, retailers and entertainment venues And most importantly, you`ll be working within a fun, passionate and vibrant team Unite Students is an equal opportunities employer and we welcome people of all ages, ethnicities, gender identities, disabilities, religions and sexual orientations. Your application will be dealt with in the strictest of confidence. Coronavirus Update: Please be assured, we are continuing to recruit for the vacancies advertised on our Jobs page and will be taking every precaution necessary, in line with Government and WHO guidelines, to ensure the health and safety of our candidates, employees and customers during the recruitment process. While Government restrictions are in effect, all recruitment will take place without any physical contact; we will be using video interviews and telephone interviews to help you to bring your application to life from home For jobs based in our student accommodation, start dates will be arranged as soon as possible with precautions in place to keep you safe at work. For Head Office roles, start dates will be arranged once the restrictions have been lifted. If you have applied for a job with uS, we will be in touch to advise you of the next steps and answer any questions you may have. Thank you.