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RBW Consulting LLP
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Uckfield, East Sussex
Application Support Analyst
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Role: Application Support Analyst Type: Permanent, Full Time Salary: £18,000 - £21,000 Location: Uckfield, East Sussex My client is a field leading provider of occupational health and wellness services. An exciting opportunity has arisen to join as an Application Support Analyst. The successful applicant will support their line of business applications and provide IT support to employees across multiple sites in the UK. Our client delivers its IT service through 100% cloud-based providers, this role would suit somebody who has experience in application support or a similar role and is keen to expand their skills and expertise to provide support within this environment. The successful candidate will also have experience in providing 1st and 2nd line support of bespoke systems. Responsibilities Providing remote technical support to teams within the organisation across multiple sites. Providing remote technical support to external users from around the country. Prioritising technical issues based of impact and severity. Identifying reoccurring issues providing analysis on cause. Identifying and resolving technical issues. Maintaining and updating technical documents and procedures. Possessing specialist knowledge of applications and software including our internal bespoke system. Working with our service desk, making sure all issues are logged and actioned. Essential Skills 1 years’ experience in an application support or similar role. Experience providing 1st & 2nd line support of bespoke systems. Ability to explain complex ideas to those with limited IT and systems knowledge. Clear communicator with excellent customer service skills. Critical thinking skills. Problem solving. Self-starter able to work without close supervision to achieve goals. Calm, organised and professional manner even when working under pressure. Desired Skills Ability to read and white structured query language (SQL). Data manipulation using Excel and/or ETL tools. This really is an excellent opportunity to join a field leading organisation that encourages career development within. Next Steps To find out more about this fantastic opportunity or to discuss other open positions which may be of interest, please contact Joanna Clarke and use the apply button on this page. If you do not hear back from us within 10 working days of your application for this role, it means that on this occasion you have not been shortlisted for the next stage of the recruitment campaign. Entitlement to work in the EEA is essential. ABOUT RBW At RBW Consulting, our IT Consultants benefit from many years of industry experience working across specific niche markets ensuring that both client and candidate relationships are built in a knowledgeable and professional manner. We work with a range of clients from exciting technology start-ups right through to enterprise-scale global companies, often building their engineering and IT teams from scratch. Our consultants have the industry insight to make sure we work with the best talent.