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in pact consulting
,
Redhill, Surrey
Pensions Team Leader
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Job Type: Full-time |
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Salary: £30,000 per annum |
Overview
Our client is a leading global advisory, broking and solutions company with a head office in Redhill. They are currently looking for team Leaders in their growing Pensions business. Responsibilities include: Be a point of reference on technical issues and non-standard cases. Ensure work allocated is carried out to the right standards. Ensure all work is logged onto and processed through Workflow. Take the lead in more complex/project work when required. Build and maintain technical, procedures and client knowledge through experience. Encourage teamwork by sharing knowledge, ideas and solutions. Contribute to training and development. Manage the junior associates to make sure that work is dealt with efficiently and within deadlines. Be responsible for the team members' performance reviews. Assist with recruitment and selection process Ensure an efficient, professional service is provided to meet all client/members' needs and to promote the brand. Maintain and develop client relationships Develop good written communication skills to deal with more complex queries and requests. Analyse client/member feedback, suggest improvements and report to Administration Manager and/or Client Manager as appropriate. Gather and analyse individual complaints received and produce report for Administration Manager. You will have: Interpersonal skills to included excellent written and verbal communication. Significant and proven experience dealing with DC and DB occupational schemes. Previous experience within a supervisory / managerial role in a Pensions Administration environment, ideally in a third party administrator.