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Advanced Resource Managers Limited
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Gateshead, Tyne and Wear
Software Solutions Training Manager
Overview
Software Solutions Training Manager Gateshead, Tyne and Wear Are you an experienced Software Trainer? Can you provide expert training and technical support to the deployment and ongoing support of new and existing software solutions. We are currently recruiting for a Training Lead who will work with both local and centralised support teams and be pivotal in the creating and timely delivery of technical training, integration and support to customers and end users. What you will be doing: You will support the creation of a technical training strategy and own the creation of materials and delivery methods to maximise user adoption. Liaising with 3rd party suppliers, shippers, importers, customers in the scope, configuration, integration and on-boarding process to ensure smooth project delivery and issue resolution. You’ll escalate issues accordingly to ensure all impacted parties are kept informed. Contributing to problem resolution through identification of recurring issues and liaising with local and central support teams where necessary. You will develop and own the training strategy to include input and coordination of project plans for each project phase. Lead and manage the training administration, coordination, operations and quality assurance of training services and materials. Gain a thorough understanding of the operational environment in order to conduct Training Needs Analysis with 3rd parties. Assess cost/benefit of a variety of training delivery methodologies and recommend cost effective and appropriate methods. You will be required to travel to customer sites as required in support of deployment, integration and support of the solution as required, possibly at short notice. This role has one direct report but will work closely with colleagues as part of a wider UK and international based team. What we are looking for: Good interpersonal skills and ability to travel in the UK and Overseas (predominantly Europe) Previous experience as a Training Manager/Training Lead and comfortable dealing with different cultures Significant experience of creating and conducting technical systems training Able to conduct detailed Training Needs Analysis for variety of users and adapt training strategy and materials accordingly Able to lead groups of multiple attendees with excellent facilitation skills Team player with ability to share information across international team members Good general understanding of IT disciplines (Platform & Network) Knowledge and experience in working with Web Applications. Good database understanding, specifically Microsoft SQL. Experience with software development training or software development process and ITIL R3 Foundation and / or experience of working in an ITIL, Incident, Problem and Change Management environment desirable Direct line management experience including responsibility for performance management, development, conduct or attendance issues and succession planning