3rd Line Engineer

Opportunity for an ambitious, customer focused and capable Field IT Technician / 3rd Line Technician has arisen within our clients reputable IT Consultancy and Support Services company, based near Huddersfield. Within this role you will be responsible for remote and on-site technical support and installations. Do you have experience working in an MSP / Tech Support Team? Are you looking for the next step and want to join a growing business, where you can make a big impact and progress rapidly. This business truly value work ethic and reward hard work, they offer extensive training and ongoing personal development, as well as the chance to study for technical accreditation. Working in a small business, you will be self-managing and adaptable. As the Field IT Technician, you will provide IT Consultancy and Support to a range of organisations, typically within the Yorkshire and Lancashire region. You will provide a range of 2nd & 3rd line technical support on a range of Systems, offering consultancy and advice to customers. In addition, you will be responsible for installations and solutions architecture. This position will be roughly 60% office based and 40% in the field with clients, so it is essential that you have a Driving License and are comfortable working at customer premises. As part of this exciting role the successful candidate will be given the necessary training to complete server installations, email migrations, next generation firewall installations and other exciting projects on the horizon. KEY RESPONSIBILITIES: · Providing 2nd / 3rd line remote and deskside support within a service desk environment · Triage assessment, logging and escalation of 1st to 3rd line incidents · Supporting customer environments comprising Windows Operating systems hosted upon physical and Virtual environments, Networking / VPNs · Technical troubleshooting of customer issues · Work to customer agreed SLA’s, delivering quick resolution and providing a high level of customer service · Working with service management teams both internal and client side as required dealing with business-critical Incidents · Working in an ITIL aligned service desk environment · Visiting customer premises to carry out installation and maintenance works · End user training · Maintain accurate customer records and run an effective ticketing system SKILLS / EXPERIENCE: · 4 Years’ experience working within an IT environment/Help Desk/installations. · 2 Years field repair/installations experience. · Advanced understanding and experience in deployment of server/desktop configuration. · Advanced understanding and experience in deploying networking hardware and network configuration(router/switches/firewalls/service appliance’s) · Multi-site network experience, VPN/Leased Line/MPLS · Virtualisation configuration and deployment experience (VMware/Hyper V) · 2 Years or experience of deploying Windows server 2008 · Change Management (ITIL) exposure · Good team Spirit, great communicator. Logical thinker and problem solver. · Able to communicate at all levels. · “Nice to Have” – Linux experience · It would be desirable to have previously worked for an IT Service Provider / MSP; although this is not essential, THE PACKAGE: · Generous salary, up to £35,000 depending on experience level travel expenses · Investment in training and development · Chance to work for a small, reputable business, with huge growth potential · Holiday & sick pay · Pension · Career progression opportunities as the business grows · Free parking on site To apply, please submit your CV via this website asap This job was originally posted as www.totaljobs.com/job/89616106