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Clarendon
,
Oxford, Oxfordshire
Receptionist
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
CUSTOMER SERVICE ASSISTANT Reports to: Centre Manager or Area Manager This job description aims to demonstrate the day to day duties of the role. There may be additional duties and responsibilities from time to time, and team members are expected to be flexible in their approach to ensure that the highest levels of Customer Service are met. Essential Job Functions A Customer Service Assistant is responsible for: General reception duties including telephone answering Liaising with clients regarding their service requirements, and providing outstanding customer service The general upkeep and appearance of the Business Centre Key Tasks Reception Duties Meet & Greet all Clients and Visitors Answer incoming phone calls professionally, as per client requirements Assisting the centre manager with any adhoc tasks that are required. Liaising with clients Delivery of high levels of Customer Service Acting as point of contact for all internal client requests Internal Sales and Marketing Promote and up sell Clarendon products at all times Centre Facilities Ensure Centre Facilities e.g. reception, meeting rooms; kitchens; are set up to Clarendon standards Ensure catering requirements are met for meeting room clients, arranging catering with suppliers as required Client Services Provide secretarial services to clients Provide administration services to clients Take deliveries for clients Deal with post; outgoing mail and faxes for clients Telecoms and IT Conferencing Take bookings for meeting rooms from clients Ensure meetings rooms are set up with correct equipment Order catering from suppliers and delivering to clients Monitor meeting room bookings to ensure correct billing Billing Ensure all billing information captured correctly and entered onto Operate Assist Manager as required with end of month billing Quality and maintenance Report faults and maintenance issues Ensure centre facilities are clean and to Clarendon standards at all times Required Skills and Experience Customer Service Skills and Experience IT literate, including good working knowledge of Microsoft Office Understanding of billing processes Excellent time management and prioritization skills Ability to work in a busy environment Good administration skills Time management Competencies: Competency Key Action Proactive Ability to anticipate client requirements Initiative Takes action, initiates customer service Energy Maintains high productivity/activity level Customer Service Orientation Takes steps to ensure customer satisfaction, responds to enquiries in a timely manner. Good telephone manner, professionally presented. Planning/Organizing Sets priorities, schedules activities effectively. Work Standards Sets high performance standards for self. Motivation Has a positive, upbeat attitude towards work. Reliable. Professional manner. Flexible and Calm under pressure.