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Heat Recruitment
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Bristol, Bristol
Operations Manager
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Job Type: Full-time |
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Salary: £30,000 per annum |
Overview
The role: Ensure continuous review of all processes to ensure these comply with those relating to Treating Customers Fairly Have overall responsibility for the monitoring and provision of evidence of the quality of the administration staff work, ensuring any issues are raised with the client and the individual, taking action where appropriate. Manage all projects in accordance with the project management standards ensuring a business case, risk and issues log, project plan and regular updates are produced. Analyse, evaluate and prioritise all project risks and potential consequences and develop and recommend response options for reducing risk to a level of acceptability Ensure the provision of a prompt, cost effective and high-quality service to our client’s introducers of new business. Responsible for ensuring you remain up to date and fully conversant with any relevant legislation/regulatory requirements applicable to your role and business area. This includes having an understanding of all company policies and of relevant Assurance policies Implement, monitor and action all required internal and external control mechanisms to ensure compliance with all relevant regulatory bodies Direct the automation of processes; define/develop and help build the necessary arrears strategies across the entire L&P portfolio to drive performance and profitability. Conduct the performance management and appraisal process for all direct reports Identify Team training needs and develop and maintain skills and competency training, working closely with Business Coach/Training Provide personal coaching and support to staff and install confidence in their ability to achieve individual and team targets What’s needed for me to be considered? Previous experience in a similar role ideally an IFA firm Experience of Advisor Office is essential What next? Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements.