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Lawes Consulting Group
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Cheltenham, Gloucestershire
1st Line / 2nd Line IT Support
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Job Type: Full-time |
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Salary: £28,000 per annum |
Overview
Job Title - 1st Line / 2nd Line IT Support Contract - Permanent Salary - GBP28,000 - GBP32,000 Location - Gloucestershire Purpose Of The Role: To be part of an IT team responsible for the support of a financial services SaaS platform. You will be expected to provide IT support to all areas of the UK business with focus on a high level of customer service whilst maintaining maximum service availability. Responsibilities: Provide 1st and 2nd line IT support. Manage and maintain critical IT infrastructure, services & Software. Solve problems using Innovative IT Solutions. Aid with patching of critical SaaS Systems. Work with 3rd Line support to help deliver Infrastructure Projects Aid with software licensing, auditing and control. Enforce and promote security policy and security best practice. REQUIRED SKILLS AND KNOWLEDGE: Ability to: Stay calm and promote a professional face to customers. Prioritise workload. Quickly assimilate knowledge of new infrastructure and applications. Work independently and as part of a team where necessary. Knowledge of: Microsoft Windows Desktop Operating Systems Microsoft Windows Server Operating Systems Microsoft Office365 Office IT hardware including printers Microsoft Active Directory and Group Policy LAN/WAN infrastructure Personal Profile: Qualifications Required: Essential: 5 GCSEs including Maths, Science and English at grade C or above. Desirable: 2 A Levels (English/Computer Science or equivalent). CompTIA Certifications (A, Security or Network). Microsoft or other professional IT certification. Experience Required: Essential: Windows Server and Desktop Operating Systems. Active Directory Management and Group Policy. Office365 components and administration. Networking architecture. Corporate AV/Anti-Malware Solutions. Backup technologies. IT Security best practices. Patching and Security Remediation. Automated OS deployment. If you have the relevant experience for this role or know someone who does then please contact us on or email us at To view all Current Vacancies or for more information on our Refer a Friend scheme, contact one of our consultants or visit our website www.lawesgroup.co.uk Please Note: We will only contact successful applications. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful.