IVA Customer Service Advisor

Bridgewater Finance Group Ltd ,
Manchester, Greater Manchester
More Details
Job Type: Full-time
Salary: £18,000 per annum

Overview

Manchester City Centre £18,000-£25,000 dependant on experience Bridgewater Finance Group are one of the UK’s most well established financial solutions providers. Established 14 years ago, we provide ethical and customer focused financial management plans. We are fully FCA licenced, and we are looking to add to our expanding team. The role: To answer and respond to inbound telephone calls from clients on an existing IVA plan and to ensure positive customer experience. Manage inbound and outbound email communications with clients Manage daily diary allocation to completion Preparing post-appointment documentation and internal case reviews in relation to ongoing insolvency procedures. Ensuring that cases are progressed from commencement to closure in an efficient manner while giving clients good customer service. Provide advice on all aspects of the post-appointment IVA process The Person: Excellent customer service experience, ideally handling complex cases Excellent telephone handling skills; Strong time management skills; Reliable and professional; Excellent attention to detail; Strong communicator; Ability to work as an individual and as a member of a team; Good standard of English, both spoken and written; Benefits Market Leading basic based on experience Healthcare Plan and additional staff wellbeing programme Ongoing training and development Excellent working environment and team culture Excellent on site facilities

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