111 Pathways Trainer

Job Summary Are you a Pathways trainer? Due to the increased demand in 111, we’re looking for additional 111 Pathways Trainers who can hit the ground running and lead the way in training new Health Advisors You will be working with the IUC Training and Quality Manager, the Network Clinical and Operational trainers and the National Contact Centre Trainer to devise, develop, co-ordinate and deliver induction and new starter training. From a new starter’s first day, their time on the foundation bay and through to successful completion, you will be ensuring that each new member of the team are fully competent, confident and autonomous in their role as a Health Advisor. This role is flexible (full time and part time considered; please see below) on either a 3 month fixed term contract or on a Bank basis. Key Responsibilities • Providing a full induction and training for new starters in the call centre including the acquisition of passwords, systems in use and user IDs for all systems used. • Supporting new staff in their Statutory and Mandatory training requirements. • Ensuring Pathways PLMS is updated with all training completed. • Comply with NHS Pathways Quality Assurance Process to audit all Pathways Trainers. • In accordance with the NHS Pathways Licence to ensure Trainer and Trainee • Pathways Passports are completed for all staff. • Required to maintain NHS Pathways level of competency. • To be accountable and responsible for pass-rates of new starters. What We Need From You • To be a qualified NHSP trainer. • A minimum 6 months call handling experience using NHS Pathways. • Experience of training delivery. • In-depth understanding of the 111 Health Advisor and Clinical Advisor roles Additional Information For more information, please contact Valentin Baciu on . Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Care UK is committed to creating a diverse environment and we are proud to be an equal opportunity employer. Applicants must have the right to work in the EU. Additional Information Training The Operational Trainer will receive initial training given by their line manager followed by some sessions with key operational members within the organisation to ensure competency. You will also be required to complete Statutory and Mandatory training on a yearly basis and to attend appropriate training courses as requested by senior management. You will be required to pass the appropriate NHS Pathways modules for your job role. You will be supported and challenged by the Contact Centre Coach trainer through workshops, training and coaching to ensure that your traiing delivery and style meets required outputs and quality. Confidentiality All information obtained in the course of the post holder’s duties should be treated as strictly confidential. Any breach of confidence or disclosure of such information, without express permission, may lead to disciplinary action. The post holder has a responsibility to comply with the Data Protection Act 1998 and Code of Practice on Confidentiality. General The duties of this post are a guide to the range of responsibilities that may be required. These may change from time to time to meet the needs of the service and/or the development needs of the post holder. This job description will be revised regularly to take account of changes within the organisational structure and Care UK’s business plan. Health and Safety at Work The post holder is required to take responsible care for the health and safety of him/herself and other persons who may be affected by his/her acts or omissions at work. The post holder is also required to co-operate with Care UK to ensure that statutory and departmental safety regulations are adhered to. All duties must be carried out in accordance with Care UK’s policies and procedures and with regard to Data Protection Act 1998. Equal Opportunities Care UK is an equal opportunities employer and you will be expected to comply with all relevant policies and procedures in this area together with all other policies and procedures as initiated by Care UK. Smoking Care UK is a non-smoking organisation and you are therefore required not to smoke in any of the buildings where Care UK’s business is carried out. Travel to other sites You will be required to travel to other Care UK locations. Complaints From time to time, complaints may occur, no matter how professional the approach of our staff. All complaints are investigated promptly, and the full co-operation of staff is required. The current guidelines amplify the above points with policies and procedures explained. Other duties The post holder will be required to undertake any other duties according to the needs of the service. This job description is not intended to be an exhaustive list of activities, but rather an outline of the main areas of responsibility. Any reasonable changes will be discussed and agreed with the post holder before any variations to the job description are made. £23,000 per annum (pro rata) Our training courses for new starters run on a regular basis, either full time and part time. Therefore, the hours available would be during the times below: • Full time (Monday to Friday, 9:00am to 5:00pm) • Part time (Saturdays and Sundays, 9:00am to 5:00pm, as well as Tuesday Wednesday and Thursday evenings, 6:00pm to 9:30pm).