Appointment Administrator

Permanent Vacancy: Appointment Setting Advisor Location: Glasgow City Centre Working Hours : Monday - Friday 9am - 5pm Salary: £16,000 Starting: ASAP Our client based in Glasgow City Centre requires an enthusiastic and confident individual to work within their Appointment Team. They are looking for a hard working individual with an excellent telephone manner to join their forward thinking and fast growing business. This job will be 90% based on the telephone dealing with outgoing and incoming calls and 10% admin work. Daily Duties: Handling inbound and outbound calls for new customers Arranging appointments for 13 offices across the UK for their 19 consultants Working towards KPI's for appointment booking Transferring calls to departments Calling new customers to arrange appointments Confirmation calls back to new customers Dealing with enquiry emails and setting up appointments where necessary Administration Sending out confirmation emails and letters Rescheduling appointments if required Updating cases on our internal management system Occasionally covering reception Updating tracker spreadsheets Updating appointment summary spreadsheet Booking meeting rooms in conjunction with appointments Skills & Experience: Exceptional telephone manner Genuine desire to deliver customer service to new clients Be confident handling inbound and outbound calls Good Negotiation skills Customer Service experience either face to face or over the phone As a member of their busy Appointment Team you will work directly with your Manager in assisting with the appointment setting and administration work associated with making appointments. Full training is provided on an on-going basis. Although the candidate will work as part of a team, the position does require a certain amount of autonomous working with the ability to prioritise and manage your workload. This vacancy is being advertised on behalf of Cordant People who are operating as an employment business. Cordant People are an equal opportunity employer. As an equal opportunity employer, Cordant People welcomes applications from all sections of the community. Cordant People acts as an employment business for the purpose of this role. CPGlasgow Cordant Group is an equal opportunities employer