Contact Centre Advisor

Job type: Permanent Location: Sunderland, SR1 Salary: £19,200 Per Annum based on working 37.5 hours a week. Shift pattern: Our Contact Centre is open 7 days a week from 5:30am to Midnight. We need people that can fully commit to shifts between these days and times. We have a fantastic opportunity for an experienced Contact Centre Advisor to join Ocado Group at our brand new Contact Centre in Sunderland About Ocado Group When our business began, there was just one goal: to establish the first new supermarket success story in a generation. Almost two decades later, we’re the world’s number one online-only grocery retailer - and reaching ever greater heights with each passing year. As our horizons have expanded, our goals too have evolved. However, the things that make us tick have remained a constant since day one: innovative thinking, teamwork and a passion for incredible customer service. At the heart of all of this is our award-winning contact centre where we’re currently looking for talented, driven people to join us in delivering world class service to our growing customer base. Our Ideal Candidate At Ocado Group, we value our employees as much as our customers and are looking for exceptional people who can help our exceptional business continue to grow. This position is fast-paced and varied - no two customers, queries or resolutions are ever the same and you won’t always know the answer, but if you are up for the challenge we want to hear from you. We’re looking for people who have: A customer-focused mentality Experience working in customer services Excellent spoken and written communication skills The desire to own and fully resolve customer queries Confidence and a can-do attitude The ability to listen and empathise A desire to work as part of a team and also independently Excellent timekeeping, organisational and multitasking skills If you do not have a wealth of customer service experience do not panic You may still be an 'Ocado’ person. If you are hard working, passionate and have a commitment to improving your skills, our comprehensive training package will give you the start you need to make it. The Role As a Contact Centre Advisor at Ocado Group you will be the voice of our business. You will be speaking to our customers across multiple channels and we need you to deliver award-winning customer service to our new and existing customers. Successful candidates will help us to deliver an effortless customer experience by: Delivering an unparalleled, tailored service to each and every customer contact Taking ownership of queries and seeing issues through to a quick and easy resolution Communicating clearly and effectively with other areas and businesses Foreseeing and solving future complications the customer may encounter after their initial interaction Embracing our positive team culture and working together to give our customers a great experience Communicating feedback and suggesting improvements to help us be even better Three weeks full training will be provided for all successful candidates as well as ongoing training throughout our career so you can provide exceptional service to our customers every time Equal Opportunities for All Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status. We will be holding assessment days on Tuesday 31st March and Wednesday 1st April 2020 with successful candidates being invited back for interviews on 2nd, 3rd, and 4th April 2020.