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Henderson Scott
,
Basingstoke, Hampshire
Network Operations Engineer - IP Networking
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Job Type: Full-time |
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Salary: £40,000 per annum |
Overview
Network Operations Engineer - IP Networking Up to £45k plus 10% bonus Basingstoke, Hampshire A leading global communications and IT services company require a Network Operations Engineer to join their team in Basingstoke, Hampshire. Job Summary Responsible for providing customer overlay technical support to enhance their use of services, working against an agreed scope of work which is specifically crafted for nominated customer accounts. Role is expected to ensure prevention of issues from occurring, resolving issues quickly when they occur, and being the customer's technical advocate within the business. Job Description Delivering the agreed scope for their customers in line with the agreed documentation Align and complement the BAU operations for customers Collaborating within the team to ensure no gaps in cover Seeking opportunity to improve the customer experience, and reduce customer effort both on a case by case and wider perspective Being the customer’s technical advocate, and striving to provide a positive customer experience irrespective of expertise, history, or workload Collaborating within team and across teams Managing workload and collaborating with their peers on opportunity to assist Continual personal development - engineers are responsible for ensuring their skillsets are updated and adapted in line with technological and industry trends. Expected to develop an enhanced capability in a broad range of the key products and services, as well as specialising in a small number of key subject areas Qualifications Requires an advanced understanding of IP networking specifically Cisco and where possible Nokia/Alcatel and Juniper demonstrated via certification and operational experience. Experience working on Data/IP networks within an operational environment; completing 2nd level diagnostics across multiple technologies and Vendors. Demonstrative experience in Incident Management and Service Operations environments.