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Arcus FM Limited
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Redditch, Worcestershire
Facilities Management Helpdesk Planner
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Job Type: Full-time |
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Salary: £17,000 per annum |
Overview
FM Direct Planner Redditch 40 hours A bit about us: Arcus is driven by over 4,000 people. We bring together the unique skills, knowledge and experience that our clients really value. Our behaviours are aligned to encourage our people to share ways of doing something better, saving time, effort or money. It is not just what we do that makes us standout, it is howwe do it that makes us truly different, that, coupled with our core values - Do it SIMPLY , Do it WELL , Do it WITH PASSION which underpin everything we do. Your new role: Clear communication and excellent customer service skills are key to the role of a FM Direct Planner on the Engineering Planning team. The main purpose is to schedule work to our field Technicians using the new Aeromark system, against the service level agreement determined by our client. First line support for our clients, raising workorders. The Engineering Planner will also be a relay of information between the client and the FM Direct team. Keeping the client hosted system(s) and Arcus systems live where work orders are concerned. What you’ll be responsible for: Schedule work orders to field based Engineers in accordance with the priorities set by the Aeromark scheduling system Manage work load to ensure any Arcus Self Delivery are planned in as soon as they arrive in the Aeromark queue Communicate identified risks effectively First line Support Liaise with engineer population and field management team to ensure all works scheduled are adhered to and completed within set Service Level Agreements. Responsible for the effective receipt, processing and dispatch of reactive and planned maintenance tasks to the appropriate engineers/support service Assists with the preparation of performance reports as needed, including handovers to the nightshift colleagues Communicate directly with the field based Engineers to discuss any urgent jobs which have come through, or to obtain any further information which can then be uploaded to Verisae Responsible for tracking action items and referrals through to resolution Support the Senior Management Team in the identification of areas for improvement, liaising with the Aeromark Team leader for support as a primary point of contact Assist with the preparation of performance reports as required Support new colleagues with system and process queries To be successful in this role you will have: Good knowledge of how to use Microsoft Office, Excel, and Word Excellent communication skills both written and verbal Attention to detail - high accuracy level Deadline driven Team Player but capable of working on own initiative to fully understand implications of changes and effective working methods Excellent organisation skills Other Factors: You will be required to work on weekends and bank holidays. In addition to a competitive salary Arcus employee can enjoy 25 days annual leave bank holidays, a generous contributory pension scheme of matched contributions up to 6%, gym discounts and life assurance. At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation.