Insurance Product Delivery

Insurance Product Delivery Lead- Crewe Salary to 28k Benefits Our client is one the UK's largest providers of telematics car insurance. They use innovative I-box and app technology to monitor customers driving behavior in order to offer a competitive insurance premiums and rewards to our customers the business is growing rapidly to accommodate the needs of their growing customer portfolio. Role Summary The purpose of the role is to manage all raised issues on the policy admin solution on the live services through to completion across multiple customers. Triage raised issues with the customers ensuring understanding off root cause and recreation steps. Request additional actions and resource to assist in understanding issues and defects. Manage actions through to completion and delivery Provide effective communication to development teams, both internally and externally on issues raised using the service desk tools. Work with customers on prioritising resolution of issues Align resolutions to project plans and communicate to internal and external stakeholders To communicate effectively with team members, including escalation. . This role is responsible for: Daily interaction with Directors/Senior Managers providing status updates on defect roadmap. Triage and root cause analysis of issues raised Manage production defect stack within helpdesk system, where a request is denoted as a defect across all insurance customers. Can effectively communicate with key contacts throughout the business Manage the data integratory of the Policy Admin system Providing advice around issues and breaches. Knowledge transfer key skills into the Helpdesk Team Project documentation and effective communication Ability to act as a lead and liaison between the business users, stakeholders, development and testing team(s) Required skills and experience Essential : An understanding of Policy admin / broker solutions Minimum 3 years' experience working in the insurance industry, preferably in motor insurance. Strong communication and negotiation skills with all levels of an organisation Good understanding of IT infrastructure Knowledge of change and version control Knowledge of using service desk tools such Proven track record and ability to problem solve and diagnose issues Experienced and able to work manage own priority and time. Experience in key customer relationship skills Desirable Understanding of how data and databases link together. An understanding of Insurance Financial systems A good working knowledge of EDI If you wish to apply for this position, please complete the link and David Helliwell from Cameron James will be in contact with you