LegalTech Transactional Delivery Assistant

About Linklaters As one of the leading global law firms, we undertake the most important and challenging assignments for the world's leading companies, financial institutions and governments, helping them to achieve their objectives by solving their most complex and important legal issues. We believe that the strength and depth of our practices, our client relationships, our sector approach, the quality of our people and our global platform give us significant competitive advantage. The role of the Legal Operations teams is to support the practice in serving clients and delivering the firm's strategy. Background to the role Clients are placing increasing emphasis on efficiency and value for money. Our LegalTech team leverages market leading external and internally hosted technology tools to help increase client value and further enhance client experiences. In 2017, Linklaters became the first law firm ever to win both the Asia and Europe 'Most Innovative Law Firm’ category in the same year at the FT Innovative Lawyers Awards. Purpose To support with the successful implementation and delivery of Transaction Delivery Tools ("LegalTech solutions" or "products") Ensure projects and tasks are completed accurately, efficiently, on time and to the ultimate client’s satisfaction. To deliver optimal client and commercial benefit in line with the Firm’s efficiency drive Product Management Understanding practice needs and critical pain points Help complete reporting and analysis to determine the success of the products Ensure products are successfully implemented / rolled out by engaging and managing relevant teams involved To actively use and market the products on matters to deliver efficiencies Regularly monitor and review product performance and obtain regular feedback from end users on experience and key metrics Establish and maintain relationships with key business stakeholders, such as the practice, technology etc. Consultant To provide specialist advice on LegalTech solutions, including integrated delivery options Identify development opportunities and advise on effective delivery and implementation methods Work with external providers to deliver and sustain enhanced end-to-end customer experience Conduct training/presentations to the Practice, and it’s clients, on how to use the products Training / role development Seek out and attend training and development opportunities under guidance of line manager Set and work towards stretch development objectives Best Practice Adhere to LegalTech processes and procedures, with a view to continuous improvement and best practice Discuss any challenges / issues and innovate to identify solutions and ways of working Engage the Practice proactively to identify opportunities to improve service Characteristics, Skills & Experience Character Confident and sensitive style Good listener with strong action orientation skills. Consultative, engaging style, strong on facilitation Adaptable, pragmatic, highly motivated, self-starter with a can-do attitude Diplomatic team player with the ability to communicate effectively with people at all levels from across the firm and to explain and justify solutions in clear non-technical language Ability to earn respect of fellow team members and the practice, willing to assist colleagues (inclusive of out of normal office hours) to meet deadlines Demonstrates strong commitment to maintaining high levels of customer service Performs well under pressure. Assertive when necessary Motivated and enthusiastic, and willing to learn new skills / take on responsibility Education / Qualification 2:1 Degree (or equivalent) Languages English Any additional business language (desirable) Office Skills Outstanding written and verbal communication skills Strong influencing ability Attention to detail Able to prioritise quickly, often in busy periods, in a calm manner Good office administration skills Confident presenter / trainer. Quality assurance and customer service experience Commercial Skills Good business acumen Appreciation of city business dynamics Ability to lead through collaboration with effective stakeholder management Able to work effectively with a wide range of teams (business leaders, product delivery etc.)